Tropical Smoothie Cafe — Restaurant in Lansing

Walked in on a Tuesday at 3:00pm. A lady in front of me had a decent size order. I just ordered a smoothie. Paid, the 2 girls behind the counter seemed annoyed both of us were there. It was so slow but okay. A black girl came in behind me, ordered a smoothie. The girl making smoothies put mine in the blender as it went everywhere l, literally blew up. But she couldn’t do anything about it because she wanted to get the girl behind me smoothie done right away. She hands the customer after me her smoothie goes to mine and decides to start over. We are now on 9 minutes. I said “forget about it, please just give me a refund”. The girl goes and punches refund of $8.53 (I paid cash) the girl says “how much did you give me? Really? These are college kids and she can’t do simple refund. I said what does it matter what I gave you? You owe me $8.53 which I paid you. She said “oh, yeah I guess that’s right?” I will never go back until this reverse racism stops. It’s bad service if you are white...

This was my third time ordering from the Trop Smoothie off of Michigan Avenue and it will likely be my last. After ordering a chicken chipotle club and biting into the flatbread, I was greeted by a mushy, stringy sensation. It turns out I had been given near uncooked/raw bacon. I gagged and nearly threw up when I discovered the issue. After obtaining a refund for just this sandwich (I ordered other items) through DoorDash, I drove to the restaurant to make staff aware of the food quality issue. Once there, I spoke to a “manager” on staff who simply looked at my order in hand and told me “that’s not good, would you like your receipt back?” No offer was made to assist me in any way at the restaurant and zero care was shown to offer me any additional discounts/benefits/anything to show you cared. Hell, chick-fil-a just awarded me two free meals for missing one item in my order. This was anything, but satisfactory...

⭐️⭐️⭐️⭐️½ — Fresh and Tasty with a Friendly Vibe

My family and I had a great visit to Tropical Smoothie in East Lansing. The smoothies were fresh, flavorful, and not overly sweet—perfect for a light, refreshing treat. Everyone enjoyed theirs, and it was nice to see a good variety of options to choose from.

I went with a veggie wrap, and it was excellent. The vegetables were crisp, the wrap was soft, and everything tasted fresh and well put together. It felt like a healthy choice without sacrificing flavor.

The staff was friendly and quick, and the place had a clean, upbeat atmosphere. The only reason I’m giving 4.5 instead of 5 stars is because it’s still a casual spot, but for what it is, they do it really well.

We’ll definitely be back next time we’re...