I go here often for convenience and how fast they usually are. After working late I visited very early in the morning. I asked when they serve breakfast and the nice lady answered I was about "2 minutes" too early. She said that if I really wanted breakfast they might be able to take the order. However before I could place an order for what I actually wanted for breakfast a guy named Johnny came over her microphone saying that they absolutely could not do breakfast early, " NO YOU CAN'T HAVE BREAKFAST!". He was then rude to his coworker and yelled at her for almost allowing me to place an order 2 minutes before they actually started breakfast. That is absolutely unacceptable behavior, not just towards a customer, posing a simple question, but in general too good own team members. I then placed a separate order for something else entirely pulled up to the 1st window where I paid and thanked the kind lady for her help, After a quick conversation I got the impression that this is not unusual behavior for the employee. Again completely unprofessional completely unwarranted as well as deserving of some disciplinary action. He's affecting the workplace for other people who are providing genuine good...

I’m very disappointed with my recent experience. After getting home, I realized my order was missing chicken nuggets and a straw (the straw wasn’t a big deal, but I also paid extra for sauce that was not included). I had to drive all the way back to the store due to these mistakes—wasting my time and gas—just to get what should have been included in the first place.

When I arrived and spoke with Abby, the manager, she handed me the missing nuggets but offered no apology, compensation, or acknowledgment of the inconvenience. Her response was simply, “This is all we can do.” Meanwhile, my food at home was cold, and I had just spent $27 on a meal that was incomplete until I personally returned.

This was handled very poorly. Mistakes happen, but good customer service means taking responsibility and making things right. Abby’s response was dismissive and unhelpful. This is not the kind of service I expect, especially from someone in a managerial...

We have all been to a million McDonald's. I really go on to Google to say anything about one unless I've experienced something really negative. However, After experiencing some vehicle issues I stopped at the Main Street McDonald's in Lapeer Michigan. And I decided to come on here and share with you all how wonderful my experience was. From the cleanliness of the store- including the bathroom, to the Fresh Food- hot, well made, and delicious, and then ending with the staff- they were friendly, helpful, and knowledgeable. My visit was everything I could hope a trip to McDonald's would be. I was having vehicle issues and the staff were very kind and empathetic. My experience couldn't have been better and if I ever come back to Lapeer, I'll be stopping into that McDonald's again. Well done staff. Every McDonald's should hope to emulate your skills. Thank you for making a terrible day much,...