Firehouse Subs Independence Plaza — Restaurant in Laredo

So disappointed! First time ordering here and I really wanted to like it. Partly my fault for forgetting to ask for it not heated. The lettuce is limp & slimy, there is so much dressing on it that by the time I got it home the bread was a soggy, gloppy mess. The parts that were not soggy tasted old & dry. I placed the order online and when my husband arrived to pick it up he was told they did not have the order that I must have sent it to a different store. Before the employee tried to sort out the order problem he told my husband to step aside so he could help the customer behind him! I told my husband I was certain I ordered from this location and the guy finally looked again and said Oh - here it is! Really poor...

Today I placed a group order over the phone because the app said the earliest pickup time was at 8pm although I was trying to place an immediate order at 2 pm. Felix picks up the phone and flawlessly takes my group order of 4 subs and and chips. Felix, if you’re reading this, 100/10 man!! Loved the way he took my order over the phone regardless of my app issues, very nice and attentive. Patient and charming charisma. And then when I picked up the order he made my day completely. Jokes compliments and all! Hoping firehouse pays you NICEEE man! Keep up the great work and I hope I made...

Very satisfied with this location. The other day we came in for lunch and placed our order. One of the staff members noticed they had charged us an extra combo. She fixed the problem and gave us our money back. I truly appreciate the honest gesture. My go-to from this place is their meatball sub. The fountain drink machine has a variety of combinations which let's you create your own drinks. My personal favorite is the peach Sprite. The place is always kept clean. Convenient location, next to other stores including a...