McDonald's — Restaurant in Largo

I ordered through the drive thru last week and my total was $2.55. I gave the cashier a $20 bill and 55 cents in change. I felt bad paying with a $20 bill but all I had was two $20 bills given to me by my husband. The McDonald's cashier gave me $8.00 in change instead of $18 in change. When I called this to his attention he said I only gave him a $10 bill and told me to move to the next window. At this window I asked to speak with the manager, who immediately came over to speak with me. While I was trying to tell the manager that I had been short changed, it just so happens the cashier who took my money and gave me the incorrect change walked up with a $10 bill he was waiving in his hand. It amazes me that McDonalds allows the cashier to open the cashier drawer up after it was closed , take out a $10 bill and walk around waving it in the air! The manager asked me to pull over and he would count the money to see if it was correct. I said I was on my way to a doctor's appt. and the manager said it would take 3 or 4 minutes. So I waiting and in approximately 5 minutes he came out to say the cashier drawer was accurate...that he had counted it twice and had another employee he trusted count the money. This is not a good way to solve a problem! The more people handling the money , the bigger the chance of a mistake. The manager never apologized to me but said I must be wrong. The manager never took my name and number in case the money was found. My theory is that the manager was "in" on the theft and knew that no money would be found. I called my husband who came up to speak with the manager. The manager supported his cashier 100% so my husband asked where we go from there? The manager said he would ask a supervisor to pull the tape showing the exchange of funds. Again, the manager never asked my husband for his name and number. He knew there was not going to be a review and no need to call my husband. I sent an email alerting of this huge problem for McDonalds. I see the theft of a customer as the biggest problem . I received an email from Amy Dalton, from McDonalds. It was obvious that she either showed no remorse for what happened to me and was not going to investigate further. Amy said that I could pick up the $10 from the East Bay store yesterday after 3:00 pm. My husband and I were there a few minutes after 3:00. She jumped up from the table where she was working, asked the montages for $10 out of the cash drawer. I asked if what showed up on the video that was to be reviewed. She scramble for words and said the tape didn't show what size bill I gave the cashier. Frankly, my husband and I felt that she had not reviewed the tape. From my perspective, it was clear all this was "my fault" and no investigation was going to happen to prevent this from happening to other customers nor franchise owners. What good are security tapes in the cashier if the can't record the transaction? So, be care with the amount of change you are given and realize McDonalds will not do anything if an employee takes...

Sat at the pickup counter for 14 minutes without being acknowledged, even when I tried getting help. The main woman working the counter specifically today was incredibly rude to everybody turned her back when people were trying to talk to her and the one customer she did help she was blatantly condescending to. I will never go here for personal reasons I deliver for a third party company, but if it was my personal order I would have just walked out and left everything even if I had already paid for it, or I would have asked for a refund then and not gotten the food. I cannot detail enough how awful this woman really was and I'm not the kind of person to take one negative experience or jump right online and write a review, but it was just that bad. She was awful to her coworkers, there were people that were deliberately not speaking English to customers which I don't have a problem with, just to clarify, people who are struggling or really do only speak another language but they would speak English to each other and then if a customer tried to say something they would immediately revert to Spanish. The focus was entirely on the drive-thru, there was no way around that. And even the drive-thru was incredibly backed up.. yes I'm upset that my metrics were messed up for my scheduled time for pickup, but that's not the reason for this review. I understand there's a little bit of a run on here, but this location consistently gives delivery drivers a very hard time, a lot of attitude, and it's really a matter of completing blatant disrespect. I actually heard her mockingly say to an older woman, her order was messed up and her drink, she said, tasted awful, so she just wanted a different drink. The woman behind the counter with the nastiest face, this is after ignoring her three times and walking away while she was talking when she did finally answer her, decided to let her know again and then nastiest way possible because I want to reiterate this, that they don't make the exact drink she ordered in the way she repeated it back was just so awful the woman looked like she was about to cry.. and even when I went to explain my disdain for the situation she could not have cared any less. They just threw bags on the counter without calling anybody's names people were confused and piling up they weren't sure if it was their order or not.. they were just throwing stuff in the bags like I could see hamburger wrappers like half open getting thrown in the bag I saw fries like half dumped in the bag. Drinks for spilling over on the side or not all the way filled up. Repeatedly I heard somebody complaining about the quality of the syrup in the sodas and at no point did anybody manage to try to rectify this situation. I definitely would not consider it a high volume or an understaffed...

Today I experienced perhaps the worst time I have ever had in a McDonalds restaurant. This was at store 45206 on East Bay drive in Largo, Florida. It has been several months since I have been there. For a long time I would go weekly with my granddaughter (six years old) but he school schedule changed. I was planning to return to our summer schedule and go there on Thursdays. When we arrived there was a fight going on in the kitchen including foul words, especially for a children’s place. A few mitutes later there was an argument at the counter with three people ((didn’t seem like they were customers). I don’t know if that was related to the kitchen fight, it had something to do about money and a kitchen worker. Right after that a customer was trying to get some sort of a deal (it look like he had a special token) and was told by the employee that that deal did not apply to this franchised restaurant. The customer got louder so the employee went to the manager (only about ten feet away) and came back and said that they woul not honor that deal (whatever it was). The customer started yelling at this employee (who said he was new). The manager should have handled the situation, it was certainly loud enough. I had ordered the food at the kiosk while all of this was happening and to pay cash I walked over to the register (only a few feet away) and had to wait through all of this. The employee (who had the man yelling at him) was obviously nervous did not know how to take the cash for the kiosk order so the manager told him to ring it up on the register. He had a tough time doing it as he was shaken (not his fault). It took a while to get our food which did not have the drink cups (he brought them back) and did not have the dipping sauce after which I was told the were out. I ordered two Sundaes and the pump for the fudge was not working so a ladle was used to pour it through the narrow opening of the cover which made a mess getting on the outside dripping down. I sure hope they finish rebuilding the Wendy’s down the road – I don’t plan to return to the McDonalds. This was too much especially after we go home and my granddaughter told grandma about the fights. On top of all this the place is not as clean as it had on my weekly visits...