Wawa — Restaurant in Largo

This is my go to gas station and quick pick for drinks or a small bite to eat. I frequent this place multiple times a week as it is very close to my home. However tonight I ordered uber eats from here because it's was storming outside and I was already in pj's and starving. We ordered a pepperoni pizza, 2 subs for lunch tomorrow and 2 donuts for dessert. The pizza came half distorted with no pepperoni, a completely wrong sub and 2 donuts we didn't order. I drove myself up to the place and was very upset. The staff was calm and respectful and insisted that they would make things right!! Indeed they did! They remade the pizza and it still wasn't right but gave me a refund. They remade my sandwich and let me pick out my 2 dessert donuts since the ones we ordered we not available. They also let me have a free drink. Mario was my first point of contact and he was a gem. There was also a girl with blue hair that was very sweet and of course the girl with a pixie cut that gave me the refund. The whole experience was aweful except for the fact that these 3 employees went above and beyond to make it right and they need to be acknowledged for that. Working in customer service is always a challenge and these . Did...

I placed a mobile order for a caramel chocolate chip and a caramel oreo frozen cappuccino, both with whipped cream. I waited 10 minutes for the drinks and the toppings and drizzle were missing. When I told the barista, she just kept saying she didn't make the drinks and she can give me a cup of toppings but she can't put them on the drinks because of cross contamination. That was really messy so I asked her to remake the drinks. After a total of 25 minutes, I get the remade drinks and they are exactly the same, with no toppings. I told the barista and showed her the photos on the Wawa app. I told her we always get these drinks and this is the first time they've ever been different that the photos and missing the toppings amd drizzle. She said she makes them like the ticket says and nothing else she can do and walked away. Meanwhile, 3 other employees just stood there and watched. When i get hot drinks, the cups are ALWAYS 3/4 full. The cups at every other Wawa have always been full. This is a new location and it is the worst I've ever been to. There is always some kind of issue here. They also have stand-up tables outside with no seats, so people won't stay long. I believe I'm owed a refund for my last...

We ordered hoagies Saturday night to bring to a concert. My order was totally wrong. Dripping mayo which I never ordered and don't at all like also no pickles or onions. Toppings are getting skimpy too. Monday night 2 days later, my boyfriend went to get me a fresh, correct hoagie there. Normally we eat a hoagie once every 2 months but he wanted to get me a replacement. I called the Wawa at Starkey and Ulmerton in Largo as he was on his way. Manager Ashley said you must report incorrect orders within 24 hours, no credit otherwise. Sooooo. .he brings home paid for order and guess what!!!! Order was missing toppings. He'd called me from store and placed my order while I was on the phone and I told him what I wanted and entered my order #707. There was no pickles or onions. I called back manager Ashley and explained. She said no money, back, no replacement, basically "Tough". Ashley didn't seem to care at all about happy customers. She didn't offer an apology. Not at all!!! is Ashley management material. We will find another hoagie place. Total disappointment . I realize this isn't a crisis nonetheless it needs to be noted. Disappointing management...