Arby's — Restaurant in Las Cruces

Even when your order is repeated back to you exact and you confirm they still can't get it right at the window and argue with you about what you ordered. Even though you have your 17 year old daughter with you and she too said they repeated it back exactly how you ordered it. Then tried to tell me well we didn't have such and such on the order and didn't "charge you" well charged me or not I got 4 meals 3 meals with shakes (2 mint chocolate and 1 jamocha to be exact) instead of soda and 1 meal with a coke and I only have 2 shakes in my car what I thought was 1 jamocha and 1 mint chocolate and no coke! Finally got my other mint chocolate and my coke. When I got home what I thought was Jamocha was not it was chocolate! Which by the way was nothing but vanilla with chocolate syrup mixed in it. Very disgusting

Very frustrating everything was repeated back exact and then they were not going to give me my other shake because they "claim" I only ordered 1 chcocolare and 1 mint chocolate then get home excited about your jamocha come to find out that's even wrong! They were very rude and snotty about the whole situation. Two young girls maybe high school aged if not late teens or...

CHECK YOUR ORDER BEFORE LEAVING THE WINDOW! We went thru the drive-thru and pulled away before I could verify the bags. My BLT was missing. We went around again but the line was extremely long. We pulled into a parking spot and went to the door. The employees all looked at him at the door, then turned around and walked away. No statement to him at all, just ignored him. He then went to the window (on-foot) and let the manager know what happened. Instead of apologizing and giving him my sandwich she just kept telling him to step away from the window and argued with him. He told her to just get him my sandwich. After a ridiculous amount of time I finally got my soggy sandwich. I would recommend they train the manager on customer service and the staff on how to verify they have all items in the bag. We will drive the farther distance to get...

I just visited this Arby’s and I never leave bad reviews but this time no I am leaving one. I order two Arby’s melts, I get up to the window the girl says “Two crinkle fries and a beef and cheddar” I said nope I ordered the two Arby’s melts so she pauses turns and says ok takes my card charges me and right when I am about to grab my order she says “Any Sauce” yeah can I get Arby’s sauce “Sorry we are out of Arby’s sauce”?? Out of your own sauce? I said that fine, even though thats the reason I ordered what I ordered. That’s not it, I get home and guess whats in my bag two crinkly fries and a beef and cheddar so not only did I not get Arby’s sauce I didn’t even get what I ordered even after I told her that was not what...