NYP Slice House Pizza — Restaurant in Las Cruces

Was really excited to to try NYP For the first time Long story short,ordered XXL pep, And Pep, sicilian, and desert for pick up, person taking order said 1hr to 90 minutes i asked them to call or text me when it was put in the oven so it wouldnt be cold or soggy they said sure,No call no text Hmmm? ,so I call in hour Get put on hold by employee he answers i Tell him my info ,says it's ready what?? for pick up NO CALL NOTHING He said sorry that they are slammed ,so me and my son get there we live just around corner took us 3minutes not Busey at all,the GNC next door was busey and they looked like they were happy for the job thet are doing .......Well here it goes,,get there no line 3 people at bar,1 at counter,??? No line outside no one wating to get seated ....What, that's Busey. oh it gets better So person who helped at counter was NOT friendly what so ever she brings the pizza (no desert) had to let her know we ordered desert too she acted like it was debilitating to turn from counter walk 3ft to kitchen area,maybe actually reading receipt would save you the tremendous burdened of feeling overworked or doing yoyr job,And if she was a manager they must have huge quality control and staffing issues she seemed to struggle to answer a simple question wow so upon leaving no thank you for your buisness nothing no thanks for coming in omg. so $70 for cold Xxl pizza Cold burnt around edges Sicilian pizza and stale tasting desert Want my money back Terrible Experience Or Maybe that location (Riconada) needs to rethink It's training,customer service Quality control And long term...

Sometimes it is so good I wonder why we aren’t going more often, then there are the times that reminds me why. When the pizza isn’t amazing it’s still okay but you miss the hot crispy crust and melty cheese. Appetizers are overpriced and can take too long to come out so I wouldn’t recommend any of those. The small side salad will feed 2-3 people. Now let’s talk about the beer. They specialize in cheap Tacate, budweiser and the like for happy hour. There are many taps and sometimes they have a great selection but the nights I have gone they had very few as in maybe 1-2 beers I like as oppose to 6-8. It’s great they have people like Stone brewery come in and take over their taps for the night but if you come the next night they have a very small selection (on par with Texas Roadhouse). I have also had beers that were flat, warm, sour, sediment, half head, served in a hot glass and on 1 occasion served the wrong beer and had to send back and got an eye roll from the server for it. This is Las Cruces after all, bad service is the norm. If Management could make things more consistent and really tighten up things with the beer this would be a 5 star place.

Had to update and take a star off. Quick take- 4% charge added to bill after running card. It would be nice to have a server explain the change in policy that all prices on menu are cash only prices. Use a card and you get charged more. There is a tiny plaque on the wall behind the register that explains this. Very deceiving business practice, i...

I’m not sure why this place is never consistent? Sometimes you get an amazing pizza, then most of the time it’s terrible. Why? I guess I have to order a XXL pizza just so it is good? Any other time, it’s not. Tonight, instead of them cooking and sending me the pizza I ordered, they sent me an old pizza that had been sitting there all night. I’m not even sure if you want to consider it a pizza, or rather, a hard crust with burnt cheese on top. It was so overcooked from sitting there all day, that there wasn’t even sauce on it. Since the pizza was hard as a rock, we weren’t able to eat it.Hopefully, they will do the right thing and make us another pizza when I return it tomorrow.

I want to add, I REALLY hope there wasn’t a manager or Owner there when this pizza went out…. It’s another reason I didn’t want to eat it, because I could only imagine how many hands were on it trying to “piece together” a pizza. 🤦🏼‍♀️

I also ordered garlic knots and they were still doughy/undercooked, which I actually don’t mind because I like them that way. I’d rather them be under baked , than over baked. I just had to put them in the oven for a little while.

Btw, I thought I would mention that the “large” pizza cost over $20.

I did attach a picture of what was...