McDonald's — Restaurant in Las Vegas

Ordered through UberEats. I ordered the Big Mac Classic Shareable Meal for Two, 2 Hot & Spicy Chicken Sandwiches with no lettuce, no mayonnaise and add pickles.

UberEats was fast, friendly and perfect.

The McDonald's food was cold, missing and wrong items.

I contacted UberEats and they immediately refunded my money for the 2 Hot & Spicy Chicken Sandwiches. Of course there was nothing they could do about the missing and/wrong condiments.

I then contacted the McDonald's to see if they had my missing food. The man that answered was rude, short, condencending and blamed everything on UberEats.

I asked him why he blamed them for how the order was cooked and packaged. He said that what is on the attached receipt on the bag is what is inside. I said NO, the receipt was attached to the sealed bag and they packaged the order which was wrong and missing items. He again blamed UberEats. He said he had no extra food so UberEats must have done something wrong.

I told him that he just didn't get it and then I hung up.

This left me so frustrated with McDonald's. I know everyone has an off day sometimes and that they were busy, but don't blame someone else for your mistakes. Make sure the customer is taken care of because they are spending their hard earned money on your product. I've worked in the customer service business for years and I would never blame someone else for an error on our part.

Come on Decatur McDonald's. Your better than that. You're a new building and I know you have to work out the rough edges, but this isn't the first time I've received wrong orders and/or missing items from this store. Even when I'm there in person. In fact, I've never received a correct order...

On Sunday morning 8/10 at approximately 5:37 am I visited this location in the morning and experienced extremely unprofessional and disrespectful service from two employees a younger Mexican female employee in the drive-through with a ponytail and an older Mexican female employee who may be a manager. I am always polite and make it a point to say “Thank you,” yet the younger employee consistently displays microaggressive and dismissive behavior toward me during my visits. This time, I ordered a fresh baked cream pie. When I received it, it was cold instead of warm. I politely requested a refund.Instead of handling my request professionally, the younger employee took the bag, closed the window abruptly, and walked away. The older employee then came to handle the refund but was equally dismissive, arguing with me about the pie being “fresh” and slamming the window in my face.I later signaled for the younger employee and asked why she always has an attitude when I come through. She raised her voice, accused me of having an attitude, and slammed the window again. At no point was I disrespectful…I only expressed dissatisfaction with the product and requested a refund. This level of unprofessionalism is unacceptable. Employees should not take a simple refund request personally or treat customers with hostility.Both employees would benefit greatly from customer service training. I will also be reporting this experience to higher management. This kind of treatment is not only damaging to your business reputation but could also escalate with the...

customer service here is so bad do not come to this location😭😭they took forever to bring me my orders even though i got two separate orders of a mocha frappe and a cheeseburger, and a order of medium fries and a double hamburger. and even after they gave me my orders they were still working on my mocha frappe and i had to tell them 3 times that i was just waiting on a mocha frappe and once they gave it to me it was all watered down but i spent like 15 min already waiting for it so i just said thanks and left💀there were other people also waiting on their orders. a guy next to me ordered a simple coffee and he had been waiting longer than me😭another guy asked for a cup of ice and he had to wait 10 min just for them to give it to him. workers don’t how to communicate well either, if they have a lot of orders or are just having some trouble they can simply just say that but nope. just go to another location it’s...