Sansei — Restaurant in Las Vegas

I recently visited your location inside the Meadows Mall food court. While my companion and I enjoyed the food itself, I left feeling disappointed with the customer service experience.

When I approached the counter, I asked a question about a salmon roll pictured on your menu board, specifically whether it was crispy on the outside. The attendant replied, “I don’t know,” without attempting to find out, which left me feeling brushed off. The woman behind him, who I believe may have been the owner, did answer my question with sort of a snickered attitude, and her delivery came across as though I was unknowledgeable and that I should not have asked a question. This interaction created an uncomfortable tone before we had even placed our order.

We still decided to purchase our meal, two dinner items and a side, which came to about $40. While we were satisfied with the food, the lack of attentiveness and courtesy from the staff left a negative impression.

I’m sharing this in the hope that it will be taken constructively. Clear product knowledge and warm, welcoming service can make all the difference in the customer experience. I encourage you to consider additional training for both staff and management so that guests feel valued and informed when dining with you. As a former restaurant owner, I know firsthand how critical customer service is to building loyalty, and I hope my feedback helps strengthen...

On December 26, Tues approx. 8:20 pm my family and I was about to approach the counter a Mexican lady was on her phone leaning against the back counter, the one before you enter the kitchen. The other lady was already just about done cleaning the grill. But looking at the time the business should still be open trying to get some more sales before the mall closes. So I asked the ladies are you guys already close looking at my clock at 8:21 pm to be exact, they both replied yes we ran of meat and vegetables. Wow is this normal? One girl replied majority of time's depends on our products. Just shocking I guess, normally business have some back up and being the weekdays not the weekend. The girls didn't help with there attitude. You can't even contact the...

They made an incorrect dish which was realized after they gave to me. My kids already ate off the plate and they asked for it back in order to give me the correct plate of what I ordered. I told them my kids alreasy ate from that plate and if they are just going to throw it away, I will take it home for my dog. Very rudely said just put the shi up here in order to get my corrected order. I figured they just wanted to trash it so we dont get extra food but I sat back and watch from a distance and they gave that plate to the girl who stands out front to give people samples. I tossed my food in the trash and ate somewhere else. I do not trust them. Disputing the charge with my credit card. Stay away. Very rude and unsanitary conditions. I am pretty sure...