Rita's Italian Ice & Frozen Custard — Restaurant in Lathrup Village

Have been here twice now within their posted open hours, and with the open sign on, and the door was locked and staff inside just look at you and go about their business. The first time I called and asked if they were actually open and was answered by a girl that could obviously care less and stated “yeah I just ain’t ready to open yet I’ll be out in a minute.” We decided to wait, and she comes to the door and opens it and shuffles back behind the counter and no greeting or apology or anything. One of the items I ordered was a small gelati, and the girl did not have any small cups, so she grabbed the sample cup that was sitting on the counter and likely has been sitting on the counter for weeks if not months and asked if I cared if she used that. Absolutely not 🤢. The amount of people that I’m sure have touched that and put their hands into it and the dust it has been collecting, makes me wonder how clean anything else is. I politely declined and she said I’d have to wait a minute while she went and got more cups. Yes, thank you. Sorry for the inconvenience of doing your job. On top of it, the girl had extremely long fingernails, digging samples out of the Ice for customers, which is not only disgusting but a health code violation. All of the kids working there seem hugely inconvenienced by your presence And obviously don’t want to be there. It’s a shame because it Could be a nice place and the owner obviously doesn’t care either. Will definitely...

Do NOT go to this location. Stopped in as 1st timers. Ordered 2 Large Wild Cherry/Key Lime Italian Ice as they were out of almost everything. While the guy with the glasses and twists in his hair was packing our cups with Key Lime. The young lady working there grabbed the scooper from him and started helping the man behind us. I said "That was rude we were there 1st so I didn't want anything at that point:" My Sister was going to go ahead and buy both of them. Then the young man said "What was rude was how you talked to the young lady because he told her she could put the man in front of us" At that point we decided not to buy anything and walked out. He stuck his head and middle finger out the drive thru window and yelled as we walked to our car. What...

I agree with the other reviewers on the lack of leadership. The ice cream is great, but the young people working behind the counter seem unenthused. As they were making our order, they forgot toppings and neglected to provide spoons. There also needs to be more housekeeping because the restoom didn't have any soap to wash our hands with, and the napkin dispenser only had 2 napkins left in it. The shop was empty when we came in, so it's not like they were so swamped with customers that they couldn't tend to...