Papa Johns Pizza — Restaurant in Lawndale

I really like Papa Johns but I usually order from a different location. I was visiting my mom and we decided to have some pizza. My bad for not reading the reviews before placing the order. Horrible experience. To start, the wait time was from 50minutes to an hour. I called to make sure they had the right address because the system would not allow me to put "west". They said the driver was 7 to 10 minutes away. 25 minutes later and the driver had not yet arrived with the pizza. Called 7 times and no answer, they would just kept putting me directly on hold. Horrible customer service! Pizza arrived 30 minutes after they said it was 7 to 10 minutes away. The pizza was almost cold and we ordered soda and it was warm. Never ordering...

I ordered on the app and was notified my order was ready. I proceeded to pick up my order and once I arrived at the store the staff was unaware of the status of my order. After a brief moment of confusion, they realized the delivery driver had taken my order. They called the driver and they returned to the store to drop off my order. I was handed the order by the nice cashier and I left with my food after a considerable wait. Unfortunately, the staff was unable to communicate effectively due to my Spanish not being great. The Cashier was cute, unfortunately, I was unable to communicate with her and ask...

Extremely rude customer service. I placed a order. They cancelled it. No notification. When i called them. They said they called me 5 times. I checked my call logs they never called me. The number i entered for alerts was not used. The assistant manager was flippant and blurted out his stores policy. Hiding behind a policy that is not listed on the papa john website, The site i used to place the order. I will not be ordering from them again. There are too many options that provide solid customer service. It is sad to see the sheer lack of care for...