Limoncello's Italian pizza grill 🍕 restaurant — Restaurant in Lawrence Township

First - let me say that I've never had a bad pizza from this place (that's both before AND after the pandemic.) I don't go here often (just a bit too out of the way) but always look forward to their pizza. That being said - they really have a problem with telling you what things cost - just a little too 'fast and loose' and you can't get a straight answer when you ask. I understand that prices go up..."subject to change" - as they've pointed out to me in the boilerplate of their menu. But I really feel that I've been 'shellgamed' the last two times I've ordered takeout from them. Three or four weeks ago when I ordered a 'pasta fagioli' from them - it was listed as $4.99 in their handout menu. When I went to pay, it was $5.99..."subject to change" they said. Fair enough. I just went back and ordered it again - and they charged $7.99! upon which I looked in their hand out menu on the counter and it now reads $5.99. So...make sure you ask what EVERYTHING costs BEFORE you place you order - as you really never know with this place! I wanna give them my business when I can - but this sort of thing really leaves a bad taste. End...

I just ordered a pasta dish from them tonight, I had indicated whole-wheat, and linguine as my choices. The app allowed me to do this. Then once my food arrives, I see that I was given penne, instead of linguine. I call them immediately and the employee I spoke to says that for whole-wheat, the only option available is penne, that there is no whole-wheat linguine. Well, how was I supposed to know that? And if that was the case, once I indicated whole wheat, why did the app allow me to choose linguine? This employee was rude and condescending and kept telling me that they didn’t make a mistake because they delivered whole wheat pasta like I had asked, and he kept overlooking the fact that I was given penne instead of linguine. This restaurant should have called me to clarify my order, once they saw that I indicated whole wheat and had chosen linguine, they should have called me and told me that linguine was not an option if I wanted whole wheat. I hate penne, but am now stuck eating it with this dish because I paid for it. The employee didn’t even offer me a partial refund. I will not be doing business with this...

I was extremely disappointed the last few times I ordered from this establishment. The first time was excellent. The second time they forgot two of the drinks in which the driver said they would be back with them. It has been three months later and still the order has not been rectified despite me placing numerous orders in between. This past disaster resulted in my credit card being charged several times for items that I did not order. I placed an order for chili cheese fries, was charged for them, never received them and was refused my money back. This order was over $60.00 and they did not want to rationalize with me. This will not be my go to restaurant anymore. I called several times to complain and they referred me to the Slice! company. After that, I called back and the person who answered the phone pretended that they did not speak english. The only response I received was "so sorry so sorry so sorry". I put my Spanish speaking co worker on the phone and they immediately explained to her that they did not make a mistake (IN ENGLISH!). Unprofessionalism...