Jimmy John's — Restaurant in Lawrence

Jimmy John's subs are consistently good across all the local locations.

We chose this store because our usual location was out of bread. At 6 p.m. on a Thursday. How does that even happen?

Anyway, no big deal. We ordered online so it would be ready by the time we drove across town. Twenty minutes later, our order still shows in the app as not ready. So we hang out in the car a bit. After another 20 minutes, we see the staff inside just standing around, so we go in. One guy was slicing meat, so didn't see us come in. That's fair. Another staff guy was getting a drink, saw us, and kept filling his cup. The third guy was on his phone and had no idea we were there. I was curious how long it would take, so just waited. After several minutes, the drink guy finally went over and told phone guy we were there.

Turns out our food had been ready for a long time-- long enough for the bread to get soggy. They just hadn't marked it done in the system. I take half the blame for the soggy bread since I relied on the app instead of going in to check. But the customer service really wasn't up to par. I don't expect much from minimum-wage sandwich shop workers, but a bit more than this.

How you do one thing is how you do everything. If you give zero f--ks about customer service, I don't trust you to care about being clean or making my food right and safely.

Three stars because the food is consistently decent-- even when the bread gets soggy, it still tastes good. Minus two stars for...

I have gotten so tired of being disappointed by spending an arm and a leg to receive soggy, cold food 1+ hrs after ordering. Tonight we ordered sandwiches from our neighborhood Jimmy Johns. They were, crisp, fresh, and exactly as ordered. The service was fast. I mean that I was telling my husband "its only been 9 minutes" in response to him requesting an ETA. They knocked moments later. Insanely fast. (I will say, we are only a few blocks away.) Prices were fair, esepcially for thr serving size and service. Thanks for coming in...

Usually I love Jimmy John's. Downtown. This time I was behind a guy who clearly asked for a BLT. I don't know how you can mix that up with anything else on their menu, phonetically, but the cashier managed. Then they didn't give me a receipt. When I asked for one, the cashier picked it up out of the trash with her bare hands and handed it to me with a smirk on her face. She didn't appear to have any intention to go wash up, either. Disgusting. I won't be going back for at least another 6 months. Hopefully she'll have...