Thai-Siam Restaurant — Restaurant in Lawrence

I placed a carry-out order and came home to find one of the dishes had been prepared incorrectly. It smelled and tasted terrible. I called the restaurant to tell them what was wrong and that I wanted to exchange it for something else. The young man on the phone said to bring it back. When I got there, I went up to the counter and explained the problem. Rather than be polite about it, all three people behind the counter rudely argued back that it was supposed to be that way. I've had this dish before and also been with people who ordered it at other restaurants. That dish was not prepared correctly and it did not smell, taste or look right. Instead of continuing to argue, I asked for my money back. Immediately, the woman who was cooking accused me of making her lose money because she was cooking a new one, which she claimed I had said I was coming to pick up. I told her that I had asked for something else instead and had assumed I would be able to place the new order when I got there. They begrudgingly gave me the refund, complaining all the while. I was infuriated. Maybe if they understood that rude service and badly prepared food is what loses money, they'd be making more of it instead of giving out refunds. I will never patronize Thai Siam again and I would not recommend it to anyone else. There are better places in town for Thai...

Unfortunately my experience has not not been great. My first experience I received a very small portion compared to other restaurants, I usually wouldn't mind but I noticed extremely large portions on the plates of those dining in. The next experience was today, I ordered over the phone, when I arrived to pick up my food I noticed the bag was much heavier than the previously one. The problem was that my order was wrong, I asked for no egg on both dishes, my order was remade and surprise, I received a little more than half the portion of the exact same dish! To add insult to injury the very nice gentleman at the register told me to keep the incorrect order, give it to a homeless person or whatever, I planned to give the meal to my neighbor who actually can eat egg as a special treat, but no, while sitting at the booth waiting a lady who I believe to be the owner, came and took the container from me.

I'm not owed free food, but don't say one thing and do another, coming taking something without stating you intentions os extremelyrude.

I'm not guaranteed a large portion of food, but I deserve consistent service regardless of what the color of my skin is( A black person didn't call in the order). I will do the owner a favor and spend my money elsewhere, it has been made clear that those who look like me are...

Delicious food and they cook everything fresh, so it takes a long time to get your food. Very rude customer service. I placed a to-go order in the restaurant and waited there while they cooked it. They called for a "to-go order", and I thought the man said "24," but I wasn't sure, so I went up to ask if they did call my number. The man asked if I had called in my order, so I told him no and he replied, "Then why are you up here?" I went back to my seat and continued to wait. When he finally did call my order, I went back up to collect my food. Unfortunately, he had my food held hostage while I received a 60 second lecture about "Not paying attention." He told me that if I had left the restaurant with someone else's food, and then returned, he wouldn't be able to give that food to anyone else, he would have to throw it away. I stood there as he went on and on about this for a minute or so. I really regret not giving him a piece of my mind at the time, but I just wanted to get home to eat my lunch, so I stood there and took it. My finance is convinced that the man treated me the way he did because I am a woman. Bottom line: If you don't mind rude customer service, this is a great place to get...