Panera Bread — Restaurant in Lawrence

I have been a great fan of Panera for years, and I order from there frequently except for the past few months do to some ongoing issues at the Lawrence, KS 23rd street location. I order lunch for my employees on an ongoing basis, but the issue started a few months back when Panera missed up on our orders, ( Missing food, Orders misplaces, order changes without clarification, or being late) these issues has happened on every order that we have placed the last 3 months , about 5 orders total, the last 2 orders we had to cancel for them being anywhere from 30 min to 1 hour late, today same thing, when I called in and asked for the Manager ( David M.) he was very polite and apologetic, except he really could not fix the issue, after spend 10 minutes on the phone I then realized that his hand are tied behind his back on what he can do and cannot do on multiple levels of issues concerning their store, I’m hoping that the owners or corporate will see this and get to the bottom of these issues one and for all, you cannot pay your delivery drives enough for them to want to work for you, in return you also have them quitting to often , which cause you to only staff 2 delivery drives on a busy day with the weather like this today, where you should have at least 4 active drivers, this would eliminate me and others waiting an extra hour for our food than what was told to us, I ordered at 1230pm expected delivery was 139pm and we had to cancel the order at 2pm since I was still 8 orders behind till my order would be delivered, after multiple tries and chances, I have ran out of patience, I will no longer be coming to this store and...

This location is horrible! Graduation and Mother's Day weekend 5/13/17 severely under staffed. My youngest who has Down Syndrome only wanted a soufflé. The gentleman in front of us purchased all of the soufflés. When I asked the associate if they would be making more I received a put out "NO". We found a work around and moved on. I asked to add my purchase to My Panera card but was informed their system was down. It's down frequently when we are in town, leaving us unable to apply purchases to our card. I waited in their long lines multiple times each time one of our daughters or members of our party arrived. The transaction for the third purchase was complete when the young man bought a tray of soufflés out. I told the associate I wanted to get a cheese soufflé when she looked at me like "you've got to be kidding"

I came into the store and no one helped me. I had called in an order and was there for pick up but it was my first time being in there store. I didn't know where to pick up my order or if someone brought you the order. There were 3 different people working and none of them offered to assist me. I stood front and center in the libby for 5 minutes looking around, waiting for any of them. They all knew I was there. I eventually spotted the puck pick up area that was not facing outward but sideways so it wasn't easy to spot. I reluctantly walked over to identify my order, found it and still walked back to the front counter to make there wasn't anything I needed to do. This young woman and this guy still busy with their own conversation finally acknowledged my presence after I attempted a couple of times to politely get their attention. The response I recieved was mediocre and short. I walked feeling awkward. The soup was great, the bread kind of hard and the service disappointing. I'm trying to chalk it up as a one time experience. I'm hopeful if I visit again, it will be a...