PAPA CHEN CHINA DINER — Restaurant in League City

I will NEVER order from here again! They charge for items and services that are customarily FREE at any other restaurant. They charge you for packets, any and ALL substitutions! I expect an upcharge for a substitution that's worth more....but to sub a 'like item' for a 'like item'?? I'm surprised they aren't charging for napkins! It's just the principle of the entire transaction! Charging for soy sauce at a Chinese restaurant is like charging for ketchup at Whataburger! A dinner for 4 was the same price that I would have paid at 888! This place is closer and just more convenient but they DEFINITELY AREN'T 888! There food is ehhh... bland, skimpy on the meat, sloppy and NOT worth the price AND they ARE REALLY RUDE! She called me, then YELLED saying she didn't want to listen to me or deal with me...after I questioned her for adding $5.71 to switch fried rice for LoMein and questioned why they charge 50 cents for sweet n sour sauce for egg rolls and $1.00 for putting soy sauce on my lettuce wraps??? Really? Then her "manager" got on the phone and started complaining about "everyone always wanting EXTRA,EXTRA,EXTRA." Telling me that she "pays for the packets therefore I NEED to pay for EVERYTHING I order and that everyone wants CHANGE CHANGE SUBSTITUTIONS AND CHANGE and that messes everything up." Then I asked her to just cancel my order and she said it would be 5 to 7 days before I received my money back?? Again yelling and telling me that she isn't a bank and it's not her problem! She needs to learn how to manage her business and learn how to speak to her customers. Customer Service is a ZERO at this place! --If you are so miserable and hate your job... please do everyone a favor and find another job! Your customers don't want to listen to your problems or know that your having a bad day. A language barrier isn't an excuse to be rude and if your English is good enough to tell me your problems, then it's good enough to be NICE TO YOUR CUSTOMERS.-- I think I know why she's having a bad day and not able to manage her business... she probably has a problem with costumer retention! Do yourself a favor and don't order from here! Next time, I won't be lazy and I'll just drive the extra few miles to 888 for quality food, great customer service, and FREE SOY...

My wife and I love this little place. The food is fantastic especially the Hot and Sour Soup and the Shrimp Rolls. One day we were late for lunch and noticed that the owner and an employee were eating some Cauliflower and it looked so good that we asked if we could order and they said yes. The item was not on the menu. Really special. We have ordered several vegetables some of which we have no idea what we were eating but we have never been disappointed. My wife does not like most Chinese Restaurants but she and I both love Papa Chen Diner in League City. Really clean restaurant including the restrooms. By the way my wife and I lived in China years ago and I can tell you that most of the items on menu are real Chinese but like most Chinese Restaurants in USA they do have dishes you would never see in China. By the way China has the best Chinese...

The quality of the food is amazing. This place far exceeds the typical Chinese restaurant. They created a flower out of beets; I have never seen that ever, not even when I worked in Manhattan. The seasame chicken was cooked just right and had the right amount of breading, and it was seasoned well. The brown rice was cooked but not dry like most places.

My wife ordered the House Special Mei Fun minus the shrimp. She ordered Sprite because she thought that it would be greasy like at most Chinese restaurants, but it wasn't greasy at all.

Lastly, they gave us both a small sample of their strawberry mousse. It was very light and fluffy and it had a strawberry shortcake...