Taco Bell — Restaurant in League City

I ordered a vegetarian mexican pizza. I went in the evening. The manager on duty seemed completely overwhelmed, as she was sighing and getting discombobulated over simplistic requests. I just wanted the tacos fresco style with beans, instead of beef, and it became a big, long discussion about how she was going to ring it up. And I told her, "as long as it has tomatoes and no sour cream and no cheese, we're fine." I even clarified if she heard me order a vegetarian Mexican pizza, no cheese. She responded with a sigh and with an annoyed tone said " well I rang it up as vegetarian." I was a little concerned because of how upsetting this order was for her. So when I got to the window and she went to hand me the bag, I asked her again to make sure that there was no meat cheese or sour cream on any of my food and then she repeated to me that she rang it up as a vegetarian Mexican Pizza, so there wouldn't be any meat. I have been going to Taco Bell for the duration of my meatless diet, which has been 10 years now. Typically, there is not this much back and forth or disregard. She handed me the bag and I smelled the meat right away. So I pulled off to the side, and I checked my food and lo and behold, the "vegetarian" Mexican Pizza was not vegetarian. So I parked and I came inside and she rolled her eyes and said "what's wrong with it?" Without speaking, I opened the box and I showed her the meat in my food, which luckily I did not eat. That's when I noticed that there were obviously very young and inexperienced people making the food while the manager was on the drive through. As a restaurant owner and operator for over 10 years, I can tell you right away that the problem is that the manager doesn't know the default recipes, and she doesn't audit her food prep line for correctness. She immediately needs a menu test and then she needs to be the one wrapping up the food as it's done so that she can visually see that it is correct, and she needs to match it visually with each ticket so that when she hands it off to the person on drive through, she tells them exactly what it is, with modifiers. Until this place gets systems and procedures in place and a manager that doesn't have an attitude when there's obviously a problem, this store will lose money. I went around fixing locations that were failing in the restaurant franchise that I worked at and those were the main factors that could be changed immediately to make a huge difference in the success...

Well to start off, the female taking my order did not seem even interested in her job. Let's talk about the order screen. Why does a $5 box cost $5.49? Wouldn't that be defeating the point of a $5 box? Secondly, I stated a Dr. Pepper for the drink, I saw on the screen 2 different drinks put on the order, both were mountain dew types. I don't drink any kind of mountain dew. I figured, from the way she has taken my order so far, probably too lazy to hit the correct button. I was wrong. She tried to give me some green drink, not Dr. Pepper when I informed her I had said Dr. Pepper... instant attitude. Before we move on to the window, I clearly stated no tomatoes on the $5.49 box. She even put it on the ticket. So now as I pull forward, I already have the feeling my food will be incorrect. Well I felt correctly. Tomatoes on my food. I hand it back and I'm treated like I'm inconveniencing them. Sweetheart, you even rang it up that way, don't get rude with me, take it up with your cook. So after the cook scraped off the tomatoes... Yes they did because it took all of 5 seconds to fix... Glad I don't have an allergy to them.. I'm handed back my $5.49 box.. with another attitude. I get home and there are 10 soft tacos in my 12 pack of tacos. So are we hiring people who can't read or count, or just people who don't...

far and away our favorite fast food place in league city. the service is fast even during busy hours, the food always fresh and well-portioned. i'm impressed every time we grab a bite here. i've never gone out of my way to leave a positive google review like this, especially for fast food, but i just really love this TB

i used to actually laugh at the tacos i sometimes got at the taco bell in my previous town, because they were half-filled and the tiny amount of meat to the pile of lettuce was that sad. this league city taco bell fills the tacos (and cheesy gorditas 😋) all the way, and the ratios are balanced like the menu photos. the crunchwraps are never flat with the meat to one side and sour cream/cheese to the other like you sometimes get at other locations. though it's better than just making the food 'adequately'; it's always fresh and tasty and never comes out looking sloppy or rushed despite the fact that it flies out the drive thru window almost as soon as we pull up. it's consistently the best taco bell i've been to. they even get our occasional obscure/busy orders correct every time

when we eventually move, i want to take this place with me 😭 this staff better be getting better than...