Chicken Express — Restaurant in League City

I picked up chicken from this location on my way home after work. And went inside to place my order and spent $60.61. When I got home, wife checked the bag and told me about missing roll and being overcharged was overcharged for fries. We had company over for dinner and one of our guests found hair in the batter. So that was a turn off for everyone. Put all chicken back in box and my wife when over to Popeyes and picked up chicken. While on her way she had called Chicken Express and asked for Manager and a young girl answered and all she was sorry and didn’t offer anything. So next day she called and spoke to general manager and he told her to call the number at the bottom of receipt. Owner answered and he said he would only give $25 dollar credit. She proceeded to explain having spent more money to get chicken elsewhere then he stated he would do full refund. He told he usually doesn’t do but under the circumstances he would just to take a picture of receipt and send it to him. Which I heard him say because she had him on speaker. So All weekend she checked for refund. Nothing.. so she call the owner again on Monday morning. But when he answers, he had asked her to remind him again about the situation, because he gets so many calls about people complaining (which sent a red flag in her mind set). After speaking to him he denied saying he would do a full refund. But would only do a $25 dollar store credit. Wife said he wasn’t a nice person today and very...

I didn’t even make it to the restaurant- I called and asked “yes ma’am, I would like to place an order to-go with a family meal with chicken tenders, what types do you have” The manager told me what do you mean we had chicken tenders and I said well yes I want to know what family meals you have and she goes will you asked what types. And I said OK well I meant what kind of family meals do you have with chicken tenders. She said that’s not what you asked but we have… And continued to name off the quantities of chicken family meals that she had. That was the first red flag! The second thing was after she told me all of that she needed to put me on hold and I said well I wanted to place an order to go she said yes but we are really busy and I said yes ma’am but I’d like to place an order to go and she said OK but you need to be put on hold so that you can talk to the to-go person “OK no problem”. The to - go person gets on the phone and isn’t much more friendly and once I asked what sides they have she got annoyed that I asked and said well we have lots of different sides and I had to ask her again to name them off to me . Then they said it would take 30 minutes for a to go order for me to pick up from the store. I told my husband about the customer service and we...

This place is horrible the chicken tenders tasted horrible with no flavor the chicken tender were black the boneless chicken bites were burnt and you can smell the burning the manager nerve of her to have an attitude with me because I'm returning how food that I paid $25 they refuse to give me my money back they don't give out refunds buyer beware buy at your own risk I left the food there with them I show you you can keep the food then how rude the manager tells another employee why I'm talking to her and she says to and employee I'm going to meet you in my office no sis you can't tell someone you going to meet him in your office while you indulging with me about my order you have a very bad attitude but guess what I'm reclaiming my time. Reclaiming my time. I asked for dinner rolls and receive biscuits the receipt clearly states I wanted dinner rolls I asked for no salt on my fries my fries had a pile of salt a pile of salt. They should not be putting salt anyway giving people high blood pressure and cholesterol issues bad enough it's fried food. But guess what buyer beware look at the person's review before mine look how they boneless spicy chicken bites look nice and bright look how mine's look burnt your sending me a message and I know what...