Starbucks — Restaurant in League City

This is more a letter for my barista women at this location then it is a review. But I've been a regular here for a while now. And they've always been great at mixing up my iced espressos or cappuccinos. This morning though, I can not convey how much their kindness meant to me. So, the closest thing I had to a dad, I call him Dad but he was a close friend's dad, who took me in as a kid, died just yesterday. I was at work when I found out, and then between dinner and bath and bedtime, I didn't really process it. Then this morning my daughter had a major meltdown, spilt mushy chocolate cereal milk all over the couch, screamed at the top of her lungs when I brushed her hair (even though I had kept my cool over the spilled milk!) And told me she knew I hated her before going off to school and it was all just too much for one morning. I felt awful as a parent and awful as a psuedo daughter and as hard as I tried to get it together before deciding to treat myself to a cappuccino, my voice broke when I went to order it. And they were so kind to me, even though I really did not feel deserving of it in the moment. I wanted to pour my heart out to them but of course, it was a busy morning and so all I could do was thank them for their kindness and try not to hold up the line. I hope they see this and know, if I don't get a chance to tell them in person, how much that meant to me. If ever there's a place to be a sad customer, it's this one. And I've always considered them my awesome barista women but even more so after today. So thank you to the three kind women who showed kindness to a stranger in the drive thru this morning, it meant so much more than you realize. I hope it comes back ten-fold for you. And I hope you all win the...

Initially, the experience was wonderful as normal. The Baristas were timely, and there was no real wait before receiving our order. Upon driving home, 15 minutes later, I realize that the order was incorrect. The drinks were made incorrectly and did not taste good at all. I was not upset at all, but now a bit rushed to make it to an event on time. Had I not spent $35 there, I would have just dealt with it.

The problem started upon returning. The cashier was friendly and put the order in as a remake. I patiently waited about 5 minutes as I watched all other orders being made but mine. I asked the cashier what name my order was under and she explained it was under remake. I waited another 5 minutes and asked again how the order was coming along. All other orders were still being made except for mine. The cashier then explained to a Barista named Madison my situation. This is where the problem began. Madison was extremely rude and blurted very out loud that that was my problem, not hers. I heard this from 15 feet away.

I have NEVER felt disrespected like that by any Starbucks employee. I was not rude or impatient, yet she felt the need to be. Madison is extremely lucky I was able to hold my composure, because had my wife or daughters been with me, it would have been an entirely different situation.

I will be contacting corporate, and taking this as far as I can so that Madison understands that that's not how you treat anyone, much less a paying customer. I was never, ever Disrespectful or rude, therefore her response was totally uncalled for.

Awaiting a response...

I come to this Starbucks pretty regularly (every morning before work) and use the drive-thru. Lately the drive-thru lines have been pretty long, increasing wait time (which I don’t mind and my concern is not about). I was in a rush this morning to get to work, so instead of waiting in the drive-thru line, I used mobile order with an estimated wait time of 2-7 minutes. Once I got to Starbucks there were 2 other people there before me waiting on a mobile order. The barista asked one of them what she was waiting on because she noticed she had been waiting the longest (at this point I had been waiting 5 minutes and my order was placed about 5 minutes prior to my arrival). The customer told her she was waiting on her mobile, to which the barista replied “Oh, our printer isn’t printing mobile orders right now”. This is not the first time this location has had this issue, I came across the same issue a few months ago. Personally, the communication to mobile order customers should be clear or there needs to be some sort of notification on the app letting customers know that their mobile order is down (if it’s possible). I’m not sure if this issue can be fixed in store or through the app, but it would ensure a more positive experience.

Other than the mobile order issue, I have never had an issue with this Starbucks. The staff is friendly, nice, and have always gotten my...