Pizza Hut — Restaurant in Lebanon

Terrible experience. 817 S Cumberland St Lebanon TN. The man that appears to be the owner at this location was extremely rude and abrasive. I let him know I was there for my paid pick up order and he stated it would be 5-10 minutes. I said that was fine. His tone and way was very irritated. The young woman behind me was told, “your another 10 minutes behind her.” Then I saw on the printed menu there were cinnamon sticks vs the rolls I ordered (I missed that on the online menu). So, I stood by the door opening to the kitchen area but still many feet back and said excuse me. The “owner” rudely said you need to get back. I put my hands up to show I was not trying to approach. I said I’m just trying to find out if I can switch the cinnamon sticks or if they already in. He stepped forward slightly and again rudely stated that “I’d be another 25 minutes” I said no that’s fine, I wasn’t sure if they were quick. There was one other person in the back cooking and no one else in the restaurant working. The young woman behind me and I spoke briefly and she also agreed he was rude and aggressive. Along with this poor customer experience, the salad I ordered did not have the onion or cucumber that is stated on the menu but an older looking carrot was put in the bowl. The salad was barely filled 1/4 way in the container. The pizza was okay and the cinnamon rolls are small but fine. I will not ever go back to...

I came here tonight to order a pizza for my daughter because she loves Pizza Hut cheese stuffed crust pizza. Well we were rudely told they were out of it. Then we tried to order a medium regular pizza, they were out of that. So we ordered a large because that was the only option. The hostess rudely took our payment and rudely explained all this to us as if it was a bother to her that we were there to order a pizza am hour before they close at 10pm. After waiting in my car for the pizza I came inside to see if it was ready and was rudely told that it was being cut and wasn't ready yet. I went back to my car and waited longer. When I came in a second time and asked if it was ready she almost dropped it taking it out of the pizza warmer. No apology no kindness just plain RUDE. THANK YOU FOR MY PIZZA I...

WORST Pizza Hut ever. Waited 2 hours for my delivery (hour past delivery time because it had snowed and I figured back roads was still a issue even though I live on a main road). Finally called the store and was told they have NO DELIVERY DRIVER! Really??!! I questioned her as to why no one had called me and she claimed they did and my phone wasn't working, although while I was waiting on my order I had 2 other phone calls. My phone was WORKING JUST FINE! I had ordered with my debit card and the money had been taken off my card. I was assured in 24 hrs it would be credited back. That was Thursday and today is Wednesday...still NO MONEY BACK. The worst part is this has happened in the past as well! No call to let me know, nothing till I call. If you want pizza,...