T's Redneck Steakhouse — Restaurant in Lebanon

Building Customer Relationships … not at T’s Redneck Steakhouse!

Friends treated us to our annual Christmas dinner last night at T's, our first visit. Unfortunately, my margarita tasted like it had soap residue in it. The waitress graciously brought a fresh one. Although it was perfect, my stomach was upset and I could not seem to get the soapy taste out of my mouth.

I was nauseated and unable to neither eat my meal nor take more than a sip of the replacement margarita. I felt that we should not be charged for the drink since I was unable to eat my meal nor take more than an initial sip of the replacement drink.

When asked for the drink to be removed from our guest check of over $70, the bartender/manager approached our table with her hands on her hips. She rudely proclaimed that she herself washed the glassware at the bar, it is not possible to have soap residue in the glass, and if I was sick to my stomach, maybe I had a flu virus.

Her response was out of proportion. Her need to loudly and publicly humiliate our group and accuse me of being untruthful was paramount. Frankly, her behavior was far beneath acceptable for an employee in the service industry.

As we drove the two hours home to our farm, I was reminded of one of the most well-known Nordstrom customer service stories. An elder man went into the Nordstrom in Anchorage, Alaska just after it opened to return a set of tires. Nordstrom — an upscale retailer that sells mostly apparel, shoes, and accessories — does not sell tires.

The customer bought the tires at the store that occupied the same space prior to Nordstrom moving in. After some discussion, the Nordstrom store manager decided to allow the customer to return the tires there.

This singular act of kindness illustrates the great lengths that Nordstrom employees are willing to go to keep EXISTING CUSTOMERS HAPPY and FORGE RELATIONSHIPS WITH NEW CUSTOMERS. And the goodwill generated by that single act of decency has kept the Nordstrom brand strong through the depression years and into the next century.

Something that this restaurant does not advocate ... forging and maintaining good customer relationships.

Our friends who live locally and regularly eat at T’s Redneck have vowed never to return. And for our first time dining experience at the restaurant, our choice...

We (a group of 9) stopped around dinner time 6-28-2025, after a long day of hiking. We are hot, tired, and hungry. We figured a big, delicious, juicy burger would finish off the day very well. Well, it would have if we had gone some place else. As we were being seated, we were greeted with a disgusting stench of cigarettes. I didn’t see any patrons smoking at their tables, so it must have been the staff smoking in the kitchen or backroom. My husband came home with a migraine, and the rest of us felt nauseous and had headaches from the cigarette smoke, which continued until the next day. We had ice water with a slice of lemon for our drinks. The water tasted how swamp water smells. Gross! Everything was sticky and felt grimy… the floors, the tables, chairs, even the condiment containers. The food: we all ordered burgers. They were large, and that’s about the only good thing about them. They were flavorless. My husband had “The Ex”. It claims to be spicy. He said there was no spice to it at all. For $16/ burger we expect to be wowed with flavor. T’s failed that. There wasn’t consistency in the burgers either. All the burgers ordered were 1/2lb, which was a good size, however, some were a full 1/2lb patty, while others were two 1/4lb patties. Why the difference? I ordered a side of brown gravy (I like to dip my fries in it). The gravy was barely warm, and resembled day-old rubbery pudding… just a thick glob of brown goo. Gross! $140+ for a mediocre meal in a nasty environment is not our idea of a good end to a fun day. The only way to improve this experience is to receive a...

Unfortunately, I had to come and edit my review. I'm a very reputable reviewer. I've had over 23,000 views on all of my stuff between my pics and my reviews. And, this is the first bad one I've written. I went here last night, and it was the worst experience that I've had in a very long time. I was going to give them two stars until I just checked my account and saw that they took twenty more dollars then what was authorized (which we are taking care of legally). They were given a small tip for EXTREMELY poor service. There was beyond max capacity in the building the entire time we were there. People standing at the bar with at least ten in the doorway. We saw our waitress for two minutes in the beginning, ordered, and then didn't see her again until the end. We did not get our salads until the end when I pointed out they were not received, our steaks were done wrong, and after waiting an hour for our food we were not going to send it all back. There was not six feet between any tables there was a family of ten sitting within three feet of both us and a baby that didn't belong to their party. There was ONE person working there wearing a mask. Needless to say, this was a wake up call two weeks before a major surgery, just how dangerous this really is for some people. My husband and I both have celiac disease and ended up ill. The two other times we went there it was 110% better then last night. But, it takes one time to realize just how unsafe since restaurants can be. Especially if...