Dunkin' — Restaurant in Leesburg

Picture this: It is late morning on the weekend. You’ve been working hard all week and you’ve decided - it’s time for a treat. Starbucks is too expensive and their coffee is bitter, and you’d rather jump off a cliff than go sit down among the boisterous after-church crowds and shouting children at the local IHOP. You’re a hard worker, damn it. You want to sit on your own front porch in the summertime with your hard-earned treat. So you drive up to Kelly’s Ford. Maybe you head through the drive through. Maybe you park to get a little sun on your shoulders as you walk across the lot towards those cheerful, bright orange-and-pink doors.

The delicious smell of brewing coffee hits your nose as you push open the doors, and as you look around, you notice that there’s only a few people in here! Maybe there’s even only one or two! It’s your lucky day - you’ll get your treat and it’ll even be fast! You saunter over to the fancy kiosks and input your favorite order - it’s simple, really. It’s just a donut and an iced coffee, maybe with some extra sugar, please. The kiosk beeps cheerfully and spits out your receipt, and you are pleased to see that your order number indeed shows up on the screen. Technology is beautiful.

You wait. And wait. And wait… And you know, it’s okay, it’s the weekend! You’ve got a little time to spare, so you lace your hands behind your back and you rock back and forth on your feet and you enjoy the delicious smell of bakery items and brewing coffee. And you wait.

And you continue to wait. And now you’re starting to get just a little annoyed. There’s only two other people in here. But you wave away that slight annoyance - they’re probably busier with the drive-thru, and you can be patient. So you wait some more. Now you’ve been here for fifteen minutes. You start to wonder if perhaps they are lovingly hand-kneading the dough for each individual donut back there.

Finally, the young cashier calls your number, and you brighten, approaching, and you pick up your coffee. There is another slight tinge of annoyance as you realize they have forgotten your donut - they ALWAYS forget your donut. But it’s okay, you remind yourself - they’re focused on the coffee. So you wait a little longer until one of them notices you again, and you politely remind them that you also ordered a donut. They do one more other task for someone else before they grab your donut and hand it to you.

Finally! Your treat! Your sweet little bite of Dunkin! You can already picture it - the morning sun on your skin, relaxing back on your front porch, watching the neighbor kids play some basketball - what a morning, all rounded out with your sweet little treat.

You finally get home. You sit on your front porch. The neighbor kids are playing basketball, and the sun is shining down and warming your skin. You relax, put your feet up, and take a sip of that iced coffee you’ve been smelling for the last half hour, and craving all week…

It’s the most disappointing f*cking coffee you’ve ever tasted. It’s bitterer than your ex-wife. They didn’t put the extra sugar. Did they give you the bottom of the pot? They forgot my caramel swirl! What happened to the cold foam I paid extra for?! You tear open the paper for your donut - maybe this is your saving grace! Please, donut, help out a little! No dice. The frosting is smeared over the paper and stripped from the donut. You bite into it anyway. Now the neighborhood kids just sound shrieky and annoying and the sun is too hot. You think back to last weekend, when they gave you vanilla instead of caramel. When they gave you too much cream and zero sugar. When they didn’t toast your bagel. When they gave you maaaaybe ten grams of cream cheese. When you waited half an hour for them to hand you a muffin.

This is the worst God damn Dunkin in the DMV area. It ruins my day and traumatizes my children. Demeter herself would fall to the arms of Hades after experiencing the abysmal service and bastardized coffee presentation that this Dunkin puts forward.

One star for convenience...

This Dunkin’ is absolutely terrible. The service is painfully slow every time I come here, and honestly, I could deal with that if the food and drinks were actually good—but they rarely are. I’ve waited 20-30 minutes for my order, only to receive something mediocre or completely wrong.

The staff is also incredibly rude and dismissive. I politely let an employee know that my bacon was undercooked (it was pale and chewy when it’s usually crisp and browned), and instead of fixing it, she caught an attitude and refused to remake it. I had to involve a manager, which I hate doing, because I know working in food service isn’t easy—but I’m not about to eat undercooked pork. She seemed annoyed while remaking it, and frankly, if I couldn’t see the food being made right in front of me, I’d be worried about what might’ve ended up in it.

I won’t be returning to this location—or any Dunkin’ in the area, for that matter. Ashburn Village and Ashbrook Marketplace are...

Been by three times since they opened, not once have they gotten my order correct. Maybe they'll get it together, but for now I'm going to just keep going to the one on Market. Shame since this one is less than a half mile from my house.

Wanted to update this, been a little over a half a year since my review, things have not gotten much better. Still pretty consistently get the orders wrong, food is good just gotta check your bag before you leave.

And another update Went again today and got in to it with the manager while trying to order, not sure what his issue was this morning, but he decided to argue with me about what was in a latte. I was like buddy I don't care, coffee and milk, but he wasn't having it wanted me to pick a flavor.... just take the order as given, but nope. I'm done, way too many chances, there is a local coffee shop down the road, should have been supporting...