McDonald's — Restaurant in Lely

Look, In the past I’ve hit up McDonald’s more often than I should admit, and normally I skip the reviews because, let’s be real, it’s McDonald’s—you get what you get, right? But hold on to your fries, folks!

This morning at 7:58 AM, I met a cashier who was friendlier than a golden retriever at a dog park. Seriously, she was so on top of her game, I half-expected her to start juggling Big Macs!

And then there was the girl at the drive-thru—let’s call her the “Napkin Ninja.” no I changed my mind. She’s a napkin queen and let’s be honest It’s been ages since I got a meal with a napkin! I’m talking about the kind of napkin that even the foodies would envy. She not only made sure my order was complete, but she also coordinated the napkins like it was a military operation. “This is a McChicken, so you get two napkins, and a side of extra love.”

That’s the real MVP right there! Forget superheroes in capes; this gal was like a culinary Wonder Woman, saving the day one napkin at a time. So if you’re ever doubting your choice of fast food, just remember: not all heroes wear capes—some wear uniforms and work the morning shift at...

My husband ordered a meal by the number on the menu and then started to tell her what i wanted and she said you already have a cheese burger and my husband said yes i know this is a different order so then she makes a separate order on a separate check.. it was so complicated she couldn't understand anything he said and messed up what the sandwhich even was even though she heard every word and repeated back words. When we pull up to the window we get a nice guy who understands a bit more and he fixes the mistakes on the order but they forgot the drink and didn't give us the receipt otherwise i would leave a survey. The woman who was taking drive through orders kept mean mugging us and rolling her eyes. Turns out shes the manager. I don't know how someone with such a bad attitude and lack of communication skills gets to become a manager. I actually was going to order more but after trying to order just a simple sandwhich with bacon cheese and onion i decided it wasn't...

Ordered 2 filet of fish sandwiches. Get home and they're very light, open the box to find a piece of fish (more like a hockey puck) stuck to one piece of the bun and that was it. I call and have to repeat myself 4 times before I'm told "oh well, ok" like what's wrong with that? I explained to him how a filet of fish is made and I was told to bring my sandwich is back (with an attitude). After I've driven home 20 minutes and they weren't suitable to eat I wasn't going back for them to make me another one. Then I'm told just come in anytime we'll just give you two new ones. Never asked my name, never once in the conversation was there an "I'm sorry". Or hey we apologize for the inconvenience but the next time you're near could you please come in and we'll rectify the situation. You know the way customer service is supposed to be handled? $15 an hour really? You can't make a simple sandwich that consists of a pre-made fish Patty, a piece of cheese and tartar sauce?...