KFC — Restaurant in Lemoyne

7/17/18 went through drivethrough with a $41 bill; had 3 kids, 2 very small. When we got to where we were eating, they hadn't upgraded the bucket to all white meat, didn't include a large corn, didn't give dipping sauce requested, didn't give a receipt at all, and had smushed all the biscuits into flat or crumbled status by forcing them into the chicken bucket. I called at 6PM & female manager was argumentative, insisting they packed 4 breasts, 4 wings, thigh, and leg (even though I only got a 8pc!). I was LOOKING at 4 wings, 4 thighs. She wanted me to come back to exchange the items, but I couldn't (babysitting), and asked for a refund of the overcharges. She discussed the order with me including the charge. Told me she'd check the video and call me back - never did. I called back at 8:15 pm, told to call back in 30 min. Called at 8:45p, was told she'd call me back. She never did (Surprise!). I saved the 4 thighs. Called 7/18/18 at 5pm to get no answer. At 6:15 pm got another person who tells me the manager isn't there. This person called the manager then called me back; evidently the manager wanted me to bring in the whole meal to get a full refund, even though I already had told her I couldn't do that (we were eating what was correct the night before and I'd told her that the day before). I was told how they have a no receipt no refund policy - well, your personnel is who DID NOT give me the receipt. The person on the phone also seemed to be saying the manager told her I was a liar because she packed the order herself. So yes, I agree - don't go here, tell your friends, horrid manager who would rather have her franchise negatively affected than refund $10-$15. I reported the situation...

This KFC is a disgrace to fried chicken and customer service. Walking into this place felt like stepping into a forgotten wasteland where food quality, cleanliness, and basic human decency go to die.

I waited 30 minutes for a bucket of chicken — not during a rush, but while the employees stood around, arguing with each other and ignoring the growing line. When my food finally came, it was cold, greasy, and looked like it had been sitting under a heat lamp since the last Ice Age. The “crispy” chicken was soggy, the mashed potatoes tasted like watered-down sadness, and the biscuit could double as a paperweight.

The place was filthy. Trash on the floor, sticky tables, overflowing garbage bins, and a bathroom that smelled like it hadn’t been cleaned in weeks. I’ve seen gas station bathrooms with higher standards.

The staff seemed completely unbothered by the chaos. No greeting, no apology for the wait — just blank stares and a level of apathy that was genuinely impressive in its own right. It was like they were being held hostage and I walked in on their group breakdown.

If this is Colonel Sanders’ legacy, then someone needs to exhume him so he can slap whoever’s managing this location.

Do yourself a favor — go literally anywhere else for chicken. Hell, buy a frozen dinner and microwave it. You’ll have a better meal and save...

I waited in the drive thru line for about 20 minutes. I wasn't in a rush so that was ok and besides, it gave me plenty of time to look at the menu on the drive thru billboard display. I settled on the easily read item directly in the center of the board, "Side Lovers Meal." I finally had the opportunity to tell the noncorporeal drive thru voice that although it had been a difficult decision, I had decidedly landed on Side Lovers Meal. "I'm sorry that can only be ordered online." "What?" "That item can only be ordered online" "You're telling me I can't order that item from here?" " Yes." At this point if I had not been so incredulous and able to consider the options more clearly, I would have said, " oh, okay, give me just a second. " Then it would have it pulled out my cell, found KFC, identified that particular location, and ordered it online all while awaiting at the drive-thru. I wasn't that quick on my feet and instead said, "F--- that bulls---" as I pulled away from the drive-thru with nothing to show for my 20+ minutes waiting.

What do you think? Is it KFC policy to not allow a customer to order the item dead center on their drive thru menu? Or was it an employee who just didn't want to take the order 25 minutes...