Baskin-Robbins — Restaurant in Lenoir City

i went on a Friday night (10/13/2025) around 7:30pm-8:30pm i can’t remember the exact time but i can remember my experience there. The lady that worked the register and bask in robins was so nice and professional:)i hope she sees this google review or the company itself,but she did an amazing job making sure she smiled and stayed very professional and friendly. Im a very friendly person myself and i normally can catch a bad vibe but it’s like i had met this lady before and we had a great connection lol…ok but she is awesome i will visit this store just because of her! I can’t remember her name but she’s middle aged woman short darkish brown or black hair with glasses of...

My husband and I go here almost every single day to get milkshakes, but the last couple times we have been the workers have been completely rude and have REFUSED to make us milkshakes. Said they didn't have the time to make them, even though not one single other person was in the store at that time. One of the workers even refused because he said they didn't have some of the fruit we wanted, but the fruit was sitting on the shelf behind him. Need to hire better employees who aren't lazy and actually do what they are...

I only give 1 stars for this location because they are always closed for “cleaning”. We have stopped by multiple times now on Wednesday nights to go get ice cream. It’s right before 9 or is 9 and the sign say’s they close at 10 and this past Wednesday my husband even called a head of time to verify. We get there at 8:50 pm about and the place is closed. Idk what is going on but they need to...