Dunkin' — Restaurant in Lenoir City

I gave 3 stars on the food because it seems every time I ordered food, there is something off abt it. I ordered a grilled cheese yesterday. It was toasted on 1 side 🙄. I added bacon n it was paper thin literally n all 3 slices were piled in the middle of the sandwich. I ordered a bagel a few weeks ago, toasted with cream cheese on the side. I received a cold raw bagel with cream cheese ON the bagel. I checked my ticket 2 b sure it was ordered rite n yes the ticket said what I asked for, but someone apparently just didn't read it. The best 1 yet has 2 b the loaded hashbrowns. I paid $4 for 7 hashbrowns with a tiny amount of cheese n 1 piece of paper thin bacon torn into like 3 pcs all tossed into a bowl.🤨 U get more hashrounds from Hardee's for less money. Iv included pics for reference. When I get food that looks like this, I take pics becuz there have been several times that someone has questioned my honesty when I informed them of screw-up. I don't think many people would b any more happy than I was if they received this food. I really try not 2 complain becuz I know what it's like working in that atmosphere n understand things happen. I also dont particularly want 2 go back n most times can't go back 2 get what I originally ordered. Does anyone want 2 make 2 trips somewhere, just 2 get a correct order? I have called 2 nicely inform them of the screw-up n just suggest they pay closer attention. Of course, they take offense n say I can drive back a 2nd time n I tell them no thanks. The reply I got was, so what do u want me 2 do abt it? I just want someone 2 pay closer attention 🤔 Otherwise, I do like n appreciate the app. I like the drinks n being able 2 order n pay ahead on the app. It makes things ez'r n in some ways faster. This is just my experience, n my opinion. When it comes 2 🍩 I have 2 b honest n say Krispy Kreme is hard 2 beat, especially with the hot off the...

One star is too many. The food was awful, and drinks subpar. We used to love Dunkin before experiencing this place, and the people that work there. They had nasty attitudes and looks. Cussing and fussing with each other at top volume the entire hour we were there. We got ugly looks often, making us quite uncomfortable. One donut we got was undercooked, gooey and wet inside. We were told by the no name tag, extremely rude, gray-haired lady employee "it's supposed to be like that, they are meant to be fluffy". I could only reply that it was not fluffy, but gooey, and it could have used a couple more minutes. She had a lot of attitude taking it back and replacing it. The replacement was dry and hard, quite stale. So overall, customer service absolutely terrible. Atmosphere: atrocious. Quality of products: needs much improvement. My daughter was sick from her drink in less than an hour from being here, and had made specific alternative ingredients due to her milk allergies. She suspects that they didn't listen or that the replacement was bad. We will not be back, I will take my business elsewhere.

Shut this place down. Even if it was all good I would not come back after hearing the employees loudly state that they had not and never will clean what they were supposed to at closing and that it smelled awful. Employee hygiene and presentation was not impressive...

Absolutely terrible experience. I bought a tea, a bagel and two donuts. As I examined the donuts, they appeared to be dried out. So, I asked to get two donuts from a different tray. Lexi gave me some serious attitude and lectured me that all the donuts come from the same bakery at the same time. I said OK. SO, I decided to buy two more donuts from a tray that appeared to be less dried out. I did and a manager walked by ans Lexi and the manager furthered the lecture. I said that this made me feel a bit awkward. I just wanted a fresh donut at 8:15 on a Sunday morning. I was willing to pay extra to get it. The two new donuts were, in fact, more moist. What the two geniuses failed to account for was that, as long as the donuts are exposed on the display case under light and with more airflow, they dry out. The donuts in the trays in the staging area have been covered longer , etc. oh well, not the end of the world. Btw, the cream cheese ration police may patrol the area because my bagel must have been made by Mr Bumble and I was forced into the role of Oliver Twist…can I have some...