Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Lewiston

Halloween night was extremely busy at the Thane Rd., Papa Murphy’s in Lewiston Idaho. The parking lot was completely full not a space available even all the way around the back and the dirt lot behind the store. There must’ve been 40 people inside waiting for pizzas or waiting to place orders for pizzas. There were probably a dozen pizza racks filled with stacks of pizzas. The pizza assembly line was full of pizzas crust crust. And there was stacks of pizzas at the end of the assembly line, tagged and ready for pick up. There were people in there who were becoming impatient or had already started off impatient, and there were people in there who were patiently waiting for their pizzas, but the staff this night had their work cut out for him. And despite the chaos in suing from these countless orders on such a busy night, every one of those team members performed their duties, accurately and efficiently and with a smile. They were welcoming when you came in the door. They were helpful beyond expectation and they did an excellent job of building the pizzas as ordered for all of these hundreds of customers that had pizzas waiting to be picked up. I know what it’s like to work under the pressure of service industry food service, especially is my family had a restaurant for several years and these people at this location in Lewiston were the top of the ranks. That kind of employee behavior is invaluable. Their work ethic was exemplary and they just kept a positive upbeat attitude during all of the mayhem. Excellent...

I love Papa Murphy's, tonight was the worst experience that I have ever had there. There were busy which is normal on $10 Tuesday. After standing in line for almost 15 minutes all of a sudden the line started moving quicker. Except people were leaving without pizza, a little odd. At this point not a single employee had said anything to anyone that was in line. When ther person in front of me got to the counter/register area I heard why people were leaving. They were unable to take credit cards because the internet was down. There was a hand written sign on the counter by the register waiting to be hung up. Still not a word from a SINGLE employee with the exception of the poor girl stuck behind the register dealing with angry customers. Since like most people these days I don't carry alot of cash so I had to leave to go get money and come back. At this point the scribbled sign was on the door, bit there was still a line juat as ling as the first time. It took me an hour to get my pizza even though I had ordered previous to going up. Not once did I hear anything from a single person in the store besides the girl at the register. I have worked in customer service for a long time and I realize things happen. However who ever was in charge should have been making sure that ALL customers were aware of the situation before they wasted time standing in line only to have to leave to go get cash if they didn't have it. Customer service...

I am handicapped with a left foot amputation and cannot load my own wheelchair into my car. I was getting frustrated trying to order my favorite pizza (Papa Murphys) as I could not find any delivery service that works with them. With past issues with their manager in Clarkston (he charged my credit card twice on a 60.00 food order and refused to refund the overcharge), I thought why don't I call the Orchards location. The manager there said even though they didn't. have a drive thru, I could pull up, and he would come to my car in his parking lot to get my credit card, and run the crard for my order, and brought out my credit card, the receipt and my order. Finally someone who understands great customer service. You will have my pizza business for many...