Pizza Hut — Restaurant in Lewisville

I just ordered a salted pretzel stuffed crust pizza and the first order I accidentally typed my card info in wrong so I reordered it. Then it comes and the delivery guy argues with me about how I didn't pay so I show him the transaction history on my card and still he says I didn't pay. He calls the store and the manager tells me that I didn't, in FACT, pay for my pizza. So naturally, I get irritated and tell him I'm irritated and that's when he FINALLY does his job and looks at the orders. Where he says that I must have ordered it twice. Nope. Wrong again, buddy. At least he FINALLY saw that I had in fact paid, I signed the cash payment receipt and took my pizza inside to find out that while it was stuffed crust, it was NOT salted pretzel. This was worst customer service I've ever experienced and I used to order...

Understand what drives the majority of people to make reviews, either the service was phenomenal or the service fell flat. My review was for the later.

I made an online order, received the confirmation and arrived at the location within the correct time frame. When I arrived my name was not on the pick up screen (in fact, there were no names) and they look dumbfounded when I told them I had an order to pick up. When they verified that indeed I did have an order they said it will be about 15 minutes. My response was no, and I promptly left.

I love the thin crust pizza here. It would have be rated highly. As a result of the customer service it drove me across the street to try a new restaurant, Pollo Campero (see my...

Personal Pan Pizza - I have been ordering these for over 20 years. The only thing they used to charge for was $0.50 for extra cheese. The $5 price tag for the 4 inch pizza included toppings because it is so small. I tried to order one tonight with mushrooms and extra cheese. They now charge $0.75 for extra cheese - ok - understand but now they charge for toppings as well? You only get at the most 4 mushrooms on a personal pan for another $0.75. I tried to negotiate and didn't mind paying an additional $0.75 - but I refused to pay for 4 mushrooms - the stupid lady wouldn't budge so I walked out - done with the greedy Pizza Hut corporation -...