Dunkin' — Restaurant in Lexington

The New manger is very unprofessional. I got hired & did not have any login information to access my schedule or anything.. That’s expected cause when your new sometimes it takes a while to get into the system. I didn’t come in a day I was scheduled which I did not have any knowledge of because I have another job & I sent her my schedule for that job to work around it . She said she’d put me on the schedule for next week … not that same week two days after I gave her my schedule. I texted her proof & everything .. She ignored every single message & call . I had to talk to the old manger just to get my information & everything & to communicate with her … crazy … The employees there are sweet & was very welcoming. I hate that a little issue ( That was not my fault .. due to not having no login or anything ) caused her to shut down & not...

Typically I come here in the mornings on my way to work, however I’m not sure that’s gonna happen any longer. Each time I go it’s a different staff, the lady in the blue shirt today with the short hair was RUDE. She got my order wrong when I come everyday and every other person can manage my coffee order just fine as far as the specifics go. When I told her it was wrong she told the lady in the back “just scrape the top off and add more” instead of just remaking the coffee like any other employee would have. Honestly the coffee is mediocre and it’s starting to show in some of the staff as well. When someone is ordering food or drinks they should be correct and taste the way they are supposed to taste. Other Dunkin’s can manage it so...

Usually a regular, myself and wife, past few times service has been slow, also extremely rude, management does not care to teach polite customer service to employee's.They will cut you off while speaking at the drive thru, and rush you to choose items off the menu. Multiple times asked for fresh donuts, never once recieved any fresh, always a bit hard from sitting out, if u ask them to make a fresh one they will just warm up the same hardened one they gave you the first time!. The customer service is what has been driving us away, now it has completely changed since they first opened. The salisbury location atleast offers polite service!! Lexington is local but...