Starbucks — Restaurant in Lexington

THE ABSOLUTE WORST EXPERIENCE.. I stopped off highway 85 while traveling to purchase my everyday starbuck fix. This was the WORST experience i had ever had in any starbucks. Upon arrival, noone was in line inside and it still took about 3 minutes for someone to take my order. The cashier was not friendly at all and i did not get a welcoming feeling.. I had just answered a call before I came in so luckily I was able to report accurate timing of my order.. After talking on the phone for 12 whole minutes and noone else around waiting for orders, i finally realized that the orders being placed on the counter were not mine and were online orders. When I questioned my order, another unfriendly worker told me that I had about an additional 10 minutes before they got to my order. she stated that the barista was behind and they had to go in order.. I immediately texted my family in the car waiting for me to return to the car and asked them to describe the last car waiting in the drive thru. When i witnessed that car pay and drive off with their items, i spoke up again.. I asked the Barista where was she in perspective to my order and she looked and stated she has to do them in order. She looked to be doing the best she could with no help. Meanwhile, there were employees making pup cups, stocking Starbucks merchandise and some just standing around talking. An unidentified employee comes to talk to me after prompted by the barista. i was irate at this point because my phone now exhibits that i have been now waiting 26 minutes for 1 grande pecan latte.. Instead of this employee exemplifying excellent customer service and showing empathy for my experience.. Instead of just making my order and sending me off on my angry way, she asked me if i wanted a Refund.. She gave ne No Im sorry:. just an attitude of I dont care and I will give you your money.. I was so upset that i snatched the receipt from her hand. She refunded me but my 26 minutes of waisted time couldnt be refunded. So i went to Dunkin.. if you are on the 85 in Lexington NC.. DO NOT STOP IF...

This location has had its ups and downs. This was a BRAND new store, opened during the middle of phase 1 covid pandemic. Even current stores at that time had limited staff due to covid. Majority of the employees where not experienced baristas however with training I have personally seen major growth. The complaints regarding the closed lobby, this was not Starbucks in Lexington’s choice at times. Corporate makes the final decision like any major company like Starbucks. However it amazes me how people still forget we are still in a pandemic. So I would personally like to thank all of the hard working team that’s risking their lives against covid to make sure they can try their best to meet our coffee needs. In the end it takes us all to work together to get through these crazy times. Even if it’s one sip at a time! I will definitely be returning. And I definitely understand being out of products. When you literally make enough drinks to completely run out, it shows how popular the drink really is! And for the people that say well you didn’t order enough on a truck, majority of companies have a thing called a distribution center. If they our out it means it’s on BACK ORDER. So no the drink may not be available for a day or more until corporate has it in stock! And of course once your sold out of one, the next biggest is going to go next. I remember never getting the unicorn frappe or whatever it was called. It was sold out everywhere bc of its popularity.... so be nice! Your smile could change a baristas day as well! GO LEXINGTON STARBUCKS AND TO THE BIG BOSS PHYLI FOR KEEPING THE STORE RUNNING! You...

I have been visiting this store every morning between 6:30 & 6:45, 6 days a week, without fail. Tori, Grace....you have been wonderful, actually most staff are very warm. I get the same ice coffee every day and most times they see me coming and it's ready regardless of how busy they are, by the time I pay. Today, the drivethru was almost empty, I was the only person in the store when I arrived. The young man, red beard, tattoo's (which several employees have commented on his attitude) would not make my coffee. One of the staff members who is always wonderful to me, grabbed a cup to just pour my coffee. This guy pulls the cup out of her hand, she told him she just wanted to make a coffee for her regular customer, he wouldn't allow it. Now I might have used some choice language which I am sorry for but I won't be going back. Salisbury is on the way. Matter of fact, I went there today, drive thru was slammed and there were a few other people in there. I was in and out in 3 minutes or so. My apologies for my choice language and to the wonderful staff who do their jobs. Just an addendum, I spend $4.23x6 days=$25.38x4.3=$109.13x12=$1309.60. Won't break the store and you won't miss it but I am happy to give it to someone who appreciates me as a client. Thus...