Firehouse Subs Eagle Creek — Restaurant in Lexington

First time trying and to be honest was disappointed. We ordered online and my husband marked no tomato on his sandwich but I wanted it on mine. They put tomato on his but not on mine. There was almost no sauce on the bread (mayo/deli mustard); not sure if this is standard and I just need to ask for extra or if this was just a sandwich maker issue. I did see the banner on the website saying some locations may not be able to provide lettuce. Which is fine. However, when we got our sandwiches they literally had 3-5 lettuce shreds (thin strip of lettuce) between the top and bottom of the sandwich. If you only had 3-5 shreds to give me it probably would have been better not to put it on at all. We both also checked that we wanted a pickle but didnt get them. The food came fast and it tasted good, not sure if it was a delivery issue as some places slack on their delivery orders versus customers standing right in front of them so maybe we will try that next time if we...

I wish I could give less stars. I visit this location almost every time i travel through the area and usually order a good amount of food. As of today I won't be returning. Pulled into the parking spot as a very wore out employee rushed out to tell my driver rudely enough that the parking spot was for the handicap to move the vehicle now. I debated whether or not to show off my gruesome scarring and prostetic or to snap back with just as much attitude as she had given us but instead chose to leave and cancel our online order for pick up. Mind you when we were parking the lot was completely empty. If she had even took a moment to fully assess the situation she would of seen the handicap portion on my liscense plate as well. But it's okay I'll take my hunger and money elsewhere. Hopefully this...

⭐️⭐️ (2/5) - Firehouse Fumbled My Meal Like a Rookie QB

Ordered online, hoping for a solid sub. Instead, Firehouse gave me the cafeteria lunch experience, but for $13. • Asked for wheat bread, got white. • Wanted Cajun mayo, got regular mayo. • No tomatoes? They put EXTRA tomatoes just to spite me. • Bell peppers and jalapeños? M.I.A. • Lettuce? Questionable at best.

Flavor-wise? Imagine a school lunch sandwich that somehow costs triple. Everything was plain, generic, and forgettable. For $13, I could’ve made something twice as good at home without mystery lettuce.

Do better, Firehouse. Or at least, read the online...