Shanghai Bistro — Restaurant in Lexington

I ordered from the parking lot and then called and told them I was right out frint. There was a miscommunication because when I went inside 15 mins later to get my food it was not ready. The lady at the front counter said the man I spoke to thought I said 5pm. It was 10 til so I said I was in no rush as we lived way across lexington. This was my first time trying the restaurant and I was looking forward to not cooking dinner. Plus my 4 year old loves rice. That being said the lady started to berate me. She told me that I didn’t understand and that I did not need to call and say I was outside and that usually they make the food really fast and that I did not understand. I listened quietly and when she finished speaking I said again that I told the person I spoke to that I right out front and that I had repeated it three times. And then I said it was no rush. The place was empty except for 1 person waiting on a pickup. I had already paid the $43 and so despite her continuing to tell me off I went back to my car. She said she would bring the food to the car. I should have checked the bag. When I got home and took it out. The lo mein had the worst taste. Like gasoline. And the pad thai was dry and looked very old and it was really chopped up and smashed into the container. The smell was so bad. The veggies and rice looked slimy and the side of white rice looked fine. I threw out the whole ‘meal’ we never eat out because I have trust issues but this just reaffirmed I have been making the right decision to cook for my family. This place deserves a zero on food and service. I ended up making our family mommy style chinese and thai. We stayed up later but it was worth a late bedtime to know no one would wake up with...

The food is great here and the man who works there is very nice. The woman who is at the front most of the time is extremely rude!! I had recommended several people to this restaurant & was going to have a 15 person party come eat here UNTIL we were berated and treated poorly. This lady has anger issues & has no place working in the food industry with an attitude like that. She told us we couldn’t order something that we had ordered the previous week and that is on their menu exactly how we ordered it. She yelled & then proceeded to yell at the nice man in the back who I taken our order the previous week. We have shared this horrible experience with our friends and they will not continue to support this business anymore. Save yourself the heartache from being emotionally abused & yelled at for simply ordering something off the menu.

I recommend Thai House as the food is way better than this place and reasonably priced. It’s not located too far from this place. You even get great friendly service from the workers there. Eating on real plates and using silver utensils instead of the paper plates & plastic forks you have to get up and get yourself when eating at Shanghai Bistro.

I would give zero stars if I could but in order to leave a review one star is needed. It also looks like we were not the only one who experienced this lady’s temper as other reviewers had this same...

Shanghai Bistro has consistently impressed me with its commitment to delivering fresh, cooked-to-order Chinese cuisine. It unquestionably stands out as the best Chinese restaurant in town. Every visit is a delightful experience, and their chicken lettuce wraps are truly exceptional, setting a high standard for this classic appetizer. The perfectly seasoned filling combined with crisp lettuce leaves creates an irresistible combination that keeps me coming back for more. Moreover, the Amazing Chicken dish on their menu is nothing short of remarkable. It strikes the perfect balance of spice, leaving a tantalizing tingle on your taste buds without overwhelming the flavors. The restaurant's friendly and welcoming staff add an extra layer of warmth to the dining experience, making each visit a memorable one.

Shanghai Bistro's dedication to freshness, culinary excellence, and exceptional service makes it a standout choice for anyone craving delicious Chinese cuisine. Whether you're a fan of the classic chicken lettuce wraps or eager to try their amazing chicken, you're in for a treat that's sure to leave you planning your next visit to savor their...