Subway — Restaurant in Leyden Township

DO NOT ONLINE ORDER FROM THIS LOCATION! Picked up our order to find out it was wrong, went back and the guy barely spoke English and starts arguing with us. He was saying that it was right even after he looked at both the online order and the receipt. He finally realized the mistake when he opened up the sandwich and looked at it. He never apologized for arguing or for the order being wrong. We asked for a refund he plainly said no. We asked to speak to the manager and her said no manager on duty. We asked him to call the manager and he refused. He said he'd remake the sandwich but at that point we didn't want to deal with him anymore so we left(without the refund). He followed us to the parking lot and kept arguing saying he'd give us a free cookie! We repeatedly said no and he wouldn't leave until we said we'd call the police if he didn't leave us alone! If you value order accuracy and decent customer service...

I usually don’t even write reviews and just go with it if one thing is messed up. But the lady here was absolutely a pig stock. First of all she’s talking on the phone with one air pod on which a lot of them do and I don’t get. Family owned obviously no customer service experience. Then she throws like actually. My turkey meat on the sandwhich, man handles the ———- out of it. Then she puts the wrong cheese obviously more concerned about her phone call. Another customer walks in and I see her man handle his food. The ingredients are dry and old you could tell. She throws all the ingredients onto my sandwhich. Messy messy messy. The way she would throw back excess or spoons made me even more mad like she had better places to be. Do better I should definitely be reached out to and talked about this issue so you guys...

Food was good. Place is pretty clean but ive seen the owner walk back and forth past a dirty table 4/5 times. The only other employee barely speaks english and cleary isnt experienced so the owner is constantly with her. I guess its tough managing a small buisness. I should also add this is the only subway ive ever seen throwing away old break and cookies to put out fresh. One last thing.... They didnt have any toilet paper in the restroom. Good thing I checked first. When I asked at the register I was told they were out and was offered napkins. Make of that...