Tim Hortons — Restaurant in Liberty Township

About a week ago, I stopped to buy donuts on my way to work early in the morning. I arrived at 6:08 a.m. and decided not to use the drive-through because I wanted to choose my donuts in person and see what was available. When I tried to enter, the door was locked, even though I could see three employees inside. Two of them were preparing donuts, and the third was taking orders at the drive-through.

I knocked on the door a few times, but no one seemed to notice never looked at me. Finally, the male employee working at the drive-through noticed me. He looked at me suspiciously and walked toward the door very slowly, watching me the entire time as if I were homeless or up to something. He kept staring as he unlocked the door and, after a pause, finally opened it.

I asked him, ‘The door says the store opens at 6:00 a.m. Can I come in to choose some donuts?’ He looked very uncomfortable and just answered with a rude ‘yes.’ I tried not to let this experience ruin my morning, but the attitude from him and the other employees, who didn’t even acknowledge me or say hello, made it very unpleasant. I ordered my donuts and left, deciding not to visit this location in Powell again. It was an uncomfortable and disappointing experience. Also donuts were not taste...

Used to be my favorite Tim Hortons years ago, always fast and fresh. Now it’s operated by some of the rudest staff I dealt with. Today was the last day that I will be coming here. I placed an online order and picked it up in the drive thru line. After driving off, I realized I was missing an item. I went back to the intercom and said “I was just in the drive thru line and am missing an item.” I stated the item missing and then they proceeded to tell me it was $3.19. I pull up and he is waiting for my payment and I tell him I already placed an order online and just missing that item. He raised his voice at me, telling me that I should have told him that and that there is no online order right now. I kept trying to explain that I already picked so on and so forth. I ended up receiving my missing item but I felt so disrespected...

Let's just say these people (employees) are so incompetent! Let's talk about attitudes. I heard an employee yelling and cussing about their schedule, unprofessional. They were slamming orders on the drive thru counter. I ordered a combo the dumb broad charged me almost seven dollars for a disgusting cold sandwich. When I called the rude cow said I only charged you for the sandwich. I clearly said combo, that includes a side and a drink. Rude! Rude! Rude! You have one job to do, serve me my correct order. I teach 5 year Olds smarter and more competent then the current staff. FYI, don't just close the lobby, close the whole establishment. Why keep it open. With people who clearly are...what's the word? Lazy and just plain stupid. I swear they have the competency of...