Chipotle Mexican Grill — Restaurant in Libertyville

i’ve been to this location multiple times and it’s jus getting worse and worse. too many careless young people or not a good enough manager leading and supervising them. they focus on online orders while ignorning the standing customers. the meat is always OLD when i go , especially the steak it sits in those pans unstinted for so long it’s literally black . i’ve managed food service before and this is jus unacceptable and lazy . the front line ALWAYS looks disgusting food slopped everywhere across the counter . i went last night and newbie made my bowl unsupervised and literally put everything in the bowl in sections instead of all on top of each other like any other chipotle which is annoying to eat like that . then i had to wait 10 mins for him to figure out how to ring me out which is not his fault it’s the MOD fault . then i get my bowl to finally eat & there’s onions and peppers in my bowl , which i did not order but since they are so careless making bowls and keeping the line clean they must of fell in w. the chicken , which was also very dry and had been sitting. i went a hour and a half before close they refused to make more white rice which should be on stand by . then my guacamole had a seed of some sort in it that could of broke off one of my brackets had i chewed it any other way , whole hard chunks of avocado in the guacamole which took up half the container it’s self so i didn’t get what i paid for really . and the lettuce in my bowl wasn’t even chopped . they are carless and rush w. everything. it jus shows how lazy and how much pride they put into feeding others. 0/10 . go to a different location. corporate needs to overlook this story and enforce everyone...

I ordered the Chips and Salsa Spread from the catering menu for a family get together on Memorial Day. When I arrived to pick it up my stress level started to soar because I could see there was a problem by the way the employees seemed to be avoiding eye contact with me. A young man came forward and very apologetically explained the order had not been communicated to them. He addd that the staff was in the process of putting it together and my wait would be less than 15 minutes ( which I felt was unlikely given the quantity of food). However as I watched, every person behind the counter was clearly in "hustle mode". Having worked in a service type industry myself for over 30 years, I find it difficult to be the complaining obnoxious customer because I understand this kind of thing happens. This individual (I should have written down his name; believe it was Roland, Raymond or Ramon??) turned a negative situation completely around. The order was ready in less than ten minutes, I received a very satisfactory credit and he even loaded everything into my car. I had experienced a level of customer service far beyond what is typical today. As a result of his actions and his genuine concern, I am now a lifetime Chipolte customer. The food was superb and everyone at the gathering was equally impressed when I told them of...

Every time I come in the employees have a terrible attitude and the counter is always messy but that’s not what’s reallyy annoying. What’s annoying is when all the guac on my order is a completely frozen inedible avocado with the skin still on it that bends my metal fork when trying to mash it up. I got a side of guac that was also just a frozen avocado. On top of that the chicken is overly salty and rice undercooked. Everything seems to just be going downhill. I still give the service 2 stars as I understand they probably don’t get paid enough to care and maybe they were having a bad day. I tried calling to complain but the computer answering system that tries to decipher key words did not understand “complaint about frozen avocados” and I couldn't get through to a real person. I wasn’t even going to post this review as I won’t be going back after being disappointed for the last time, but maybe this will validate someone else feeling the same way. If you’re also a victim of terrible chipotle food and service I hear you and see you. You deserve better. Love yourself and accept that maybe Qdoba is a...