Dairy Queen (Treat) — Restaurant in Libertyville

Stay far away from this Dairy Queen!! Spend your money elsewhere- there are plenty of other good ice cream spots nearby. I’ve been going there every week with my kiddos and usually we have a pretty good experience! But this last time my 8 year olds shake slipped out of her hand while walking over to the picnic tables, because it was hot and the cup was sweaty. I had her walk back over to tell the lady what happened, and she returned with the dirty cup that had dropped & said the lady said you have to buy another one. I then walked over myself to talk to a manager, the lady said she was in fact the manager and I tried to explain what happened, she told me- we don't do refunds and you'll just have to buy another shake. I told her you're kidding me, I come here all the time and she dropped it by accident- she told me it wasn't her fault and she wasn’t the one who dropped it! I asked her for the owners name and number, she refused to give it to me and told me to take it up with corporate. I asked her for the number and she told me I can look it up myself, she doesn't have the number. Very rude and unprofessional management- and we had been long time loyal weekly customers. My daughter was very sad and felt terrible thinking the lady was upset with her! The worst part is I called customer service last Tuesday and no one followed up at all. Apparently they don't think this was a big deal. I won't be returning this...

In the small town of Joliet in 1940 God gave Earth his last great gift, Dairy Queen. And when I say great I mean it in the biblical sense as in big and usually catastrophic. Dairy Queen (formally known as Milk Tsar) is a small establishment off the side of the road which serves Ice Cream and mainly employs mosquitoes. The icecream is not just good, its good enough and the price is their too. Sure its a bit dinky rink but that adds to the aesthetic. my only interaction with this establishment was on July 4th in which, instead of seeing the fireworks I went for ice cream. It is hotly contested to this day whether Dairy Queen or fireworks are more likely to harm veterans but I like my choice. While Im happy with my experience and I an very grateful for the great service I felt all the better seeing someone in the next parking lot over blow up an illegal firework, it was so incredibly dull it made me feel better knowing at least I didn't waste my...

I ordered a large chocolate cone with sprinkles tonight and the employee forgot and made a Vanilla cone then asked me again what I wanted and then gave me a small chocolate cone with half of it with sprinkles... I didn’t even eat it I literally said this is it? And he said have a good night... I threw it away and downloaded the app specifically to provide feedback. Waste of time and money. Will not return to that location. It’s 502 S Milwaukee Ave Libertyville...