Arguably one of the best restaurants in Libertyville. However, they do not care about their take-out customers and are fine losing business of long-time customers over their absurd, forced 15% gratuity on take-out orders (Insane).

I ordered a to-go order in person recently. The total was higher than it should have been so I asked to see an itemized receipt which I never saw. I found out that I was being forced to pay a high 15% gratuity just for takeout. The hostess (who was very nice and helpful!) got her manager who was snotty and he pretended he didn’t know about the hidden 15% gratuity charge and refused to show me an itemized receipt. I told him I want to make sure I’m not being forced to pay that unfair forced gratuity charge that should not even be included. He then fessed up and said that’s their policy and I have to pay it. I asked him for what reason; I was not waited on nor was I served at a table. He told me its because of ordering over the phone (which I didn’t do), he then said its for the to-go containers and people packing the food. I told him I’m not paying it because its not right, so he reluctantly removed it and told me sternly, “next time you come you will have to pay it!; its our policy”. I told him there won’t be a next time and he could not care less he was losing long-term customers. All because an absurd, forced gratuity added to the bill which is just wrong to do for takeout. I hope the owner changes that policy immediately if they want to keep their business. And for the patrons who get takeout, make sure you look at your bill!