Popeyes Louisiana Kitchen — Restaurant in Lincoln

My boyfriend and I went to popeyes on S 70th st on Wednesday 10/2/24 around 4ish. We were greeted by the front person on register and they asked for our order. We proceeded to tell them our order but ended up asking us several times to repeat it so the nice manager by the name of Ron came over and decided to take over finishing getting our order. We ordered a wing tailgate and also the tenders for $25 for our guests waiting at our house. We asked if we could get 2 large drinks instead of the 4 small and he said yes. We were then informed that there was not enough tenders up so Ron asked his back kitchen staff to drop fresh tenders since we were waiting on the wings. Another manager by the name of Barb over heard what Ron was asking and pushed her way in pushing him out of the way to finish our order to tell him that we didn't need the fresh tenders that we could have the 9 old ones plus the 3 fresh ones. Then when we asked for our drinks Ron was going to give us the large cups like we asked but she then proceeded in front of us to tell us no we had to have the mediums because that was not in their policy if we didn't want the smalls. She didn't ask if we wanted anything else with our order and proceeded to say what our total was almost as if she just wanted us out of the way. We were very taken back by her actions that it left a bad taste in our mouths for this store. Ron was an amazing manager and tried to do everything right by the customers but was over thrown by someone who thought they knew best. She was unprofessional and did not act very Managerial like. Then when we got home we were shorted on the tenders and all we got were the 9 old ones. If I am going to be dropping money and have to wait for wings anyways then I should have gotten fresh tenders as well. I was very disappointed in her service and will not be back if she is ever...

I'm not sure why we keep giving them chances. My Mac and cheese was a coagulated blotch of cheese like some microwaved an old cup and dumped it into a newer cup. And I have one Beignets coated in sugar and two naked ones. My husband's fries tasted like they'd been sitting awhile, he said chicken strips were ok though. We've had worse encounters with this place. It's not just the fast food employee shortage either, these guys have been messing up orders way before Covid. But they're nearby, we like Popeye's Chicken, and somehow keep convincing ourselves... Maybe it'll be better this time.

Updated: Working for Door dash now. Got a delivery from them. First thing, they just locked their lobby now. No lobby service anymore. Was one of 3 cars in drive thru. Might as well have been 20. Guy ahead of us was told please hold, and sat there for over 5 minutes to place his order. When we get to the box, immediately asked how can she help us. So yay! Told we're there to pick up doordash, and waited.... And waited. After about 2 minutes we guessed she just assumed we were to drive forward. Started to inch forward, and she comes back on greeting us, and asking how can she help us. Tell her again, we're from Doordash. This time we get an "Oh ok, pull up. We'll have it in a few minutes." Get to window after about 2 or three more minutes. Told some dollar amount, had to remind her again we're Doordash. She goes into the restaurant, comes back in another 2 minutes. Asks us the name again. At least this reminder gets a bag of food for us. Our customer had to wait nearly half an hour because Popeyes Corporate still hasn't fired the whole store and populated it with people who want...

This place has some of the worse group of employees you will find anywhere. McDonalds looks at this location and says "Sheesh their help is bad." Just ask anyone you know who regularly goes here about the service and you will hear all too familiar stories.

About a month ago I do drive-through.

Me - Hi can I have a Chicken sandwich? Employee - "Nope" Me - (puzzled) Oh are you out of them or something? Employee - "No we got em. That be all?" ME - "That's it." Employee - "I'll have your total at the window"

When I get there no apology or anything about the rude service. You'd think that was the worse of it but it just keeps on going from there.

He's talking to another employee. The window is open and says to me "It's like 489 hundred dollars or something like that. I don't know I didn't see the ticket". The total was $4.89. I asked for a receipt which he did not offer as I wanted to verify I was getting charged correctly. He seemed put out at this request. Maybe he was trying to be funny IDK but there's just no other way to slice this other than it was bad service. You want to joke with your buddies, fine. But for people you don't know at a restaurant is really pretty simple. Greet them, be friendly, thank them for coming. The bar is really low here. Clearing it shouldn't be this much of a challenge.

I sent an email to corporate. 2-3 weeks later I get what looked like a canned response that they're looking into it.

It's really simple. The food is generally pretty good but the people who work there are either incompetent or simply could not care less about their job or take any pride in being paid for...