McDonald's — Restaurant in Little Falls

I'm tired of McDonald's not having anyone at the register anymore. Every time we go to one they don't give out ketchup automatically EVEN WITH FRIES and we have to wait 5 minutes to get somebody's attention for 2 ketchup packets.

Update March 2024 they have removed the soda machine in the seating area. AND NO LONGER GIVE REFILLS??!!

Especially sad since before if one machine was flat you could try the other one. Which as you can see in my post reviews happened often.

Update September 2023 Their soda is always kind of flat. Not the worst but clearly needs fixing.

Update June 2022. McDonald's is now open for indoor dining, and has been for several weeks. 🎉

Update Feb 2022. I think it's beyond the time to reopen the inside area for dining. In Also the parking that was extremely dark when we drove in today, making it a bit dangerous!

The food is what you expect from a chain. They are quick with service though! Soda isn't always carbonated enough. The Wi-Fi is great and the workers are fine. I cannot stand the squeeky chairs, which they added at the last remodel, to which I swear I believe they made annoying on purpose!! The bathroom after the remodel was a terrible job. They have the old air dryers that take forever to dry, and the sink water pressure is still weak, although they did improve it from an absolute drizzle. Parking is...

As of April 2024 and after two remodels they have made this building worse. They didn't spend any time remodeling the terrible bathrooms and I have now remove the soda machine on the floor for customers. Half the time you get a soda here it's flat and now without a second machine you have no choice but to accept the flat soda. How is a company so cheap not to allow refills anymore? We used to go here get food and refill our drinks while ordering more food. Now that there are no refills we will no longer be ordering food here because it doesn't make any sense to spend our money here. They're clearly going away from serving customers inside as there is never a cashier standing by the register. You need to get something as simple as a salt packet will require you to talk to multiple employees who walk away while you're talking to them. I hope that whoever takes over the old Burger King down the road turns it into a better fast food choice than this McDonald's. On my last visit on my last is it I asked the cashier for a refill and was told they don't do refills anymore. I felt like saying "A refill is the LEAST you could do, considering I had to wipe down my own table because apparently that's another thing they're not doing anymore!"

#Badcustomerservice #mcdonald's #norefills #cheapcompany...

If you want pointers on how to lose customers you need to visit this McDonald's. I spent 15 minutes in the drive-thru line just to put my order in. I was asked to park on the side. My order wasn't ready. After twenty minutes they came out with "my order." The explanation, sorry can't you see we are very busy today. I had to go back in to tell them they gave me the wrong order. Again, I was told we are very busy today. They refused to look inside the bag. They kept arguing with me that is was my order. Finally, another woman asked what did I order. She gave me "my order". I get home and it's still the wrong order. Thanks McDonald's for making pay $9.81 for a medium size Dr. Pepper. That was the only thing correct in my order. You have lost a customer for life. I called the location. The phone rang off the hook no answer, no voice mail option. The not so good news, you now have one less customer. Keep it going in this direction, and you won't have to worry about being too busy for...