We arrived around 12:45 AM and asked security what time the venue closed. All three security members clearly stated 2:00 AM, so we went in and ordered, spending over $40 on a hookah. Shortly after, we noticed staff cleaning, lights turning on, and the music being turned off around 1:15 AM. With no other patrons around, we were then told they were closed — less than 30 minutes after we arrived.
When we questioned this, a man we assumed was the owner approached us very aggressively and dismissed our concerns about just ordering hookah, simply shrugging and walking away. Our server, who was polite, told us they can close earlier than 2 AM if they want to if they feel like business is slow— something we were never told before ordering. That lack of communication cost us time and money for an experience we couldn’t even enjoy. It should have been communicated when we entered the establishment that they would close early instead of the treatment we received.
The rest of the staff were rude, unprofessional, and clearly uninterested in providing a respectful customer experience. Based on how we were treated, I would not recommend this establishment to...
Read moreI came in today and Prince took great care of me. I was having an issue with my hookah and he took care of it and even gave me a refill for the issue. He gave me the tablet and I played...
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