Papa Johns Pizza — Restaurant in Little Rock

Usually this location is pretty decent. They usually deliver pizza on time and take care of their customers. They took care of me once when the pizza I ordered was over an hour and half past the estimated delivery time. I just assumed it was a fluke. It was a Friday night when I ordered it.

Well I just ordered from them again today to be nice and give them another chance. But once again it's almost an hour after their estimated delivery time. I attempted to call the location to see what was going on and who ever picked up the phone hung up on me when I tried to ask them for their name again (I wasn't paying 100% attention because it took them ~8-10 to pick up the phone). I had to call back and all I got as an answer was a rude "The food is on its way. We are busy" as a response and the individual on the other line just hung up on me. I would not suggest ordering anything from this location at this time. I am only giving it 3 stars because of how they assisted on their first instance in...

Customer service is terrible. Give you wrong information over the phone. Wrong prices. If you question why their prices are different than advertised, expect to be hung up on. Overcharging on every order. Usually adding at least a dollar to advertised prices. Slow delivery. Food quality is edible and that hurts to say as papa John is my favorite standard pizza place.

Edit: after speaking to the area manager Edward, he offered me a free meal and when I went to pick it up the manager herself harassed me for having reported the problem. The manager and the other employee followed me out of the store, making obscene gestures, yelling and continued harassment even when I was on the phone again with the area manger. He assured me this would be dealt with but I will never shop at that store again and I am honestly concerned about the food I was given after...

I called to place an order for delivery due to trouble with your website. The manager Cooper who was distracted from the moment he answered the phone laughed and said “I cant understand a word you’re saying”. Perhaps laughing and playing comes before work. He then passed the phone to a young lady who didn’t do any better. I decided to hang up and place my order online. Luckily it went through. 9:58 pm an email stated my order would arrive in 30 minutes. I called the store at 11:19 pm only to be put on hold for 7 minutes. No one was returning obviously so I hung up and decided to place an order with another place. 11:26 pm the driver calls as she is having trouble locating the entrance. This was a horrible experience! One item was undercooked and the other over cooked. Very poor service due to poor...