Black Rock Coffee Bar — Restaurant in Littleton

My husband and I have been loyal consumers of BR and slowly but surely getting more and more frustrated by them. Yesterday was the straw that broke the camels back. We came to this location and got the drinks we ALWAYS get. The girl at the window gave us our drinks and my husband asked for a bit more cream, as we ordered extra cream. The girl said “this is extra”. My husband said “can I have more then?” She said “this is more, we measure it out and have to up-charge you but this time we will give you some more”. She did give us more cream…but we ordered extra cream at the speaker. Why wouldn’t she charge us for it then, when we asked for it? Why give us attitude when this wasn’t under our control? We were shocked at the “customer service”. We have ordered these exact same drinks for years and haven’t EVER had someone tell us this. He asked if this was a new policy and she said “no”. If she would have said yes, then I may have brushed it off. However, if no, then why is she the first to act this way in years to our order? We would have gladly paid more if they charged us more but to act as though this was on us, is wild. We chatted and we have a free drink (with points) and will use that and most likely...

Decent espresso, but service is suffering. Today for example barista made the wrong size drink, was visibly irritated that the mistake was brought to her attention and the subsequent drink replacement was horrible! We turned the car around to go back for a replacement and the manager tells me “oh yeah, we ran out of half&half when we remade your first drink so that’s why it probably doesn’t taste right”. Instead of a refund I opt for another option and the same snarky barista makes the now 3rd drink and hands it off to me and said sarcastically “well I hope you have a better day”. Very disappointed with this blatantly disrespectful behavior, and that the manager did not have the good sense not to have the barista who is already blatantly irritated with us make yet another redo. For all the abuse we took just to have our morning coffee here, none where up to par. We pitch the replacement and drove directly to Starbucks to at least get a drinkable beverage…..which should be the greatest insult of all to Black Rock! You guys are better than this, don’t let the likes of a bad attitude teenager kill your...

This place is very close to my work. I’ve seen it for months as I pass by. I decided that I would finally treat myself to coffee and try this place. The review isn’t necessarily a reflection of the coffee itself. The coffee was pretty typical for this type of shop. Satisfying, but not memorable. My issue is that I ordered ahead, approximately 30 minutes prior to my arrival. When I arrived my order was not only not ready, but also seemingly unnoticed by the staff. I say this because, it was only after stating my name that my drink started to be made. This was extremely irritating. I am not upset that everyone is understaffed, that is completely understandable. I am upset that you’re over extending your company. If you cannot take mobile orders, from whichever app it is made, please do your customers AND employees the kind service of disabling this feature. It is not only overloading your likely overworked employees, but it is leading to extremely...