Unfortunately this is the closest coffee shop to my home. So, I’ve been here several times despite the majority of visits being subpar. My concerns are easily solved with better management. I’m going to write detailed feedback in hopes some of these things change.
All of the pastries are placed on a tray uncovered directly next to the register. I’ve ignored the inevitable spit projectiles and ordered them a few times. Half the time the full priced pastries are stale and still taste stale when heated up. If they’re not stale—they’re good! However, I wish they were preserved better for food safety and quality reasons. They occasionally have “yesterday’s pastries”, but every time I’ve ordered one I’ve had to remind them to ring it up at the correct price. Also, guaranteed, they will be stale.
Employees are typically standoffish, but if you’re lucky they’re minimally friendly. If there’s more than 1 they’re chatting amongst themselves or working on homework/art projects (?) at the bar. There’s limited seating, but they use the bar as an employee only area or a break room at times.
Even if you’re the only customer in the shop they’ll shout your drink order and set it on the pick up station as if they’re busy and you’re nonexistent. They’ll do this every time including when you tell them you’re dining in.
If it’s only 1 employee (which happens a lot regardless of day and time) you’d better hope you’re the only customer, because it will take 10-20 min to get your order otherwise.
Another customer told me they had an employee walk out recently because employees are under staffed and stressed. I was NOT surprised. They have a whole different staff within the last couple months and it’s gotten worse, which has inspired me to write this detailed review.
The employees hands down don’t care about customer experience beyond making the drink. You’re literally a burden to them. I’ve had a couple “rude” experiences, but I’ll save you the details. This is more than likely from poor upper management and in-store leadership.
The lattes are good! The coffee is okay! Everything else about this place not so much…
Since the walk out they’ve hired a whole new staff the coffee has occasionally tasted burnt.
Please consider making this a better place to enjoy coffee and treats. I often choose a further away Starbucks as opposed to dealing with The Copper Door Coffee Rosters. I want to support a local business, but they’re not worth the money,...
Read moreI really wanted to love this place. We are in the neighborhood and we were so excited when we found out that Starbucks was going to be replaced by a local coffee shop; truthfully I wish they would put the Starbucks back.
I have given months and months of trying this place on pay days due the grotesquely over priced coffee and pastries…. Hoping that the next experience will be different but it never is.
Heaven forbid you even give eye contact to the staff. They are passive, and sometimes even right out rude. They definitely do not make it a secret that customers are an inconvenience.
Being someone who has worked as a barista and in retail, the lack of customer care and connection is definitely concerning…. but boy you better hit that 20% button when it prompts you to tip or you will get even worse service somehow.
My drink order is consistently messed up as I order extra espresso, am charged for it, and it is always missing (as I said former barista…I can tell.) The pastries are good if you can get them fresh but the way they are laid out on the counter for germs and bugs to do their worst has steered me away.
I really hope they can get this place functioning at a better capacity. I can’t imagine we will be back. You are better saving your time, money and feelings and making coffee at home or going to downtown...
Read moreCopper Door Coffee Roasters is the kind of place that instantly puts you in a focused, feel-good headspace. The modern vibe — with clean white walls, pops of greenery, and plenty of natural light — gives the space a refreshing energy that’s perfect for getting into work mode or sparking creativity. There’s tons of seating, including stand-up tables (a game changer for staying alert) and both indoor and outdoor options depending on your mood or the weather.
The staff is incredibly knowledgeable and genuinely passionate, especially when it comes to teas. I walked away with some amazing ideas for iced summer tea blends to try at home, thanks to one of the baristas who clearly knew their stuff.
Add in free WiFi and lots of available parking, and this spot checks all the boxes. Whether you’re looking to post up with your laptop, catch up with a friend, or simply enjoy a well-crafted drink, Copper Door is an...
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