I feel really bad about writing this because the girls are really nice! Sadly I don’t think that one of them is getting trained really well. I went in and ordered a chocolate mood and a white gummy bear. I waited forever in an empty shop it wasn’t even busy. The girl that started making my drinks did not know what she was doing. She started making a penut butter moo and I corrected her and said it was a chocolate mood. She still made the chocolate mood wrong and added soy milk and bananas in it which I know for a fact is not right. I also asked for strawberries in my drink which I saw she did not put in so I told her. Then she tried to poor my drink chunky and it was a total disaster. I feel really bad and I know it can be tough but man someone’s gotta train better or help if they see a team member struggling like that. Took over 15 mins to get my drinks in an...
Read moreThat was the WORST experience I've ever had at a jamba juice. If I could give less a review I would. The employees were rude and running around like crazy people. There was me and one other person in line. To say they weren't busy is an understatement. I tried to utilize my BOGO card, they charged me for all of it and said oh systems down cant help you. Ok well refund it. Now I have to wait 7-10 business days for something I shouldn't have been charged for. The service was poor. As I was waiting for something I asked the employee and she said yeah I know I'm getting it. It seems as though you should run some immediate drug test as well. It's a shame I was excited to indulge...
Read moreWalked in and ask if it was okay to place an order or should I go outside and place a mobile order. There were two ladies working, one did not respond and the other looked at me and reluctantly motioned for me to come to register. I placed my order and waited outside. Once my drink was finished she motioned for me to come in - when I went in and got my drink she quickly turned away and did not respond when I Thanked her. The other location in Livermore is always professional and friendly. I am African American, so I pray this was not what I felt it was ... hopefully they were responding to the recent stress from COVID and not blatant racism. Either way it was a very...
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