Sansar Indian Cuisine — Restaurant in Livermore

A friend of ours recommended catering from Sansar last year, and when we did, we were thoroughly impressed by their excellent service and delectable food. However, our second experience with them was nothing short of a disaster, leaving us feeling cheated and utterly disappointed!

We invited a group of close friends and family members to celebrate a milestone anniversary for our parents, which we had previously celebrated at the highly reputed ITC Maurya, a Luxury Collection Hotel, in India. We wanted something comparable so we decided to go with Sansar as we figured they would offer us the same delicious food and VIP service as we received previously. But we soon came to realize that Sansar is a scam!

When we brought the food home, we didn’t bother checking the containers, as we trusted that the restaurant had obviously given us everything we ordered, if not more. We weren’t worried about the quality or the quantity. Shortly after our party started and as we started pulling out the dishes, we realized that the food was not only less in quantity for the number of guests we had ordered for, but also terribly made. The fish was soggy, the paneer tikka wasn’t what we had ordered (they gave us chili paneer instead), the aloo tikki was so spicy that it was inedible, and the chicken tikka was completely raw! This was just the beginning though, once we pulled out the main dishes, we realized that there were two items missing! The rice and the shahi paneer were nowhere to be found!

Upon contacting the owner to address this issue, we were met with a dismissive and defensive attitude. She told us that we were lying and claimed to have video proof of personally placing the missing dishes in the hot cases! We decided to move forward with our event and tackle the problem the next day.

When we called the owner again the next day, she insisted upon returning her containers at the earliest and when we requested to meet in person, she simply stated that she is never at the restaurant and so she wouldn’t be able to meet with us. This too being a lie, as we had previously met with her when we wanted to place our order.

When we visited the restaurant the following day to return the hot cases she was not there, but upon speaking with the staff they admitted that there might have been a mistake and that the dishes were likely forgotten, contradicting the owner's claims.

What truly disappointed us was the owner's unwillingness to take responsibility for her mistakes. Instead of acknowledging the issues and offering a resolution, she accused us of lying and claimed to never be present at the restaurant, clearly avoiding any confrontation.

Overall, this experience has left a sour taste in our mouths. The stark contrast between our first and second encounters with this restaurant is disheartening. While we had initially been impressed by their service and food quality, this recent catering experience has shattered our trust and confidence in their...

Items Ordered: (They do use GMO & Food Soda) 1: Paneer Pakoda (0/5) 2: Samosa Chaat (2/5) 3: Navratn Korma (0/5) 4: Kashmiri Kofta (3.5/5) 5: Gralic Naan / Kulcha (2/5) 6: Mango Lassi (5/5)

After a long day playing cricket definitely the body needs to fuel up so the nearest Indian restaurant with an impeccable 4 stars was Sansar, located right on the first street Livermore Downtown location gives you that rich affluent fine dining vibe, it all stops there. You enter in and see a typical overly excited setup screaming of a wannabe fine dining. Prices are really jacked up understandable with a downtown location but the overall food quality is crazy low. Paneer pakoda was tasteless and the only taste was that of Food soda which instantly gives a weird ting to your mouth and in their menu they scream about not using any GMO. Samosa Chaat was cold and tasteless except the crispiness was keeping it going. Navratn korma was horrible like really the worst I have ever tasted, completly cold uncooked vegetables in a equally tasteless cream sauce. It really takes a special skillset to mess up a Korma. Kashmiri kofta was just fine, garlic naan and kulcha were tasting as if made by some non-indian chef in a Punjabi restaurant. Still can't believe that they made such bad naan's as that considered their core speciality. Thanks heaven for the mango lassi otherwise it would was a real 0...

This place is the very definition of overrated. I had a 3 hours drive from SAN Francisco and found this as a recommendation. Since I travel very often, I religiously follow google and yelp guidelines when it comes to picking food, places to visit, hotel...first thing that bothered me is extremely common in that area, they do not respect the scheduled hours they dispose online. After a 15-20 minutes detour, I was excised to finally eat, it was 4 pm, I hadn’t even eat lunch because I wanted to try on the menu. I got there and it’s closed from 3pm to 4h30 pm apparently while on google it stated that it was open until 10. I decide to stop by an ice cream place across the street that’s supposedly open according to google, and it’s close as well, same thing with the other Indian restaurant nearby. I finally spot an employee at 4h25 pm and he tells me to come back in 10 min. I get back and place my order. I ask the waiter about the menu preferences and I order 2 appetizers and 1 meal that was around 14$. I get my appetizer and they were good, but that’s it. Not exceptional whatsoever, just basic Indian food. When I get my main plate, I realize that they didn’t give me my order, but a tandoori mixed grill that’s 20.95$. I barely had service and had to aske for water refill. Moral of the story is that service is not that great and food is just borderline ok. Don’t get there...