In-N-Out Burger — Restaurant in Lodi

I drove through the drive-thru at about midnight. The parking/drive-thru was hard to figure out where to go as there arw. Ones just everywhere. Then instead of being allowed to go up to the speaker and place my order, a man came to me car to take my order.

I wanted to look at a menu but all he had was this dangling menu off his little ipad that he takes order on. He didn't stand still at all while I tried to read it, and he stood too far away for me to read any of the writing describing any of the options (like the drink menu which is far smaller than the entrees).

Then I guess he got tired of standing and waiting for me to struggle to read the sign and crouched down, making the sign farther away, crooked, and actually impossible to read from my car.

I get that in-n-out is popular and they get a lot of customers and it was KINDA busy at midnight but I felt like they did not tailor to a new customer at all and I felt like I was not allowed to know what food options I had.

I ended up just ordering fries and a lemonade. He didn't even ask what size of drink I wanted (which was a small and they gave me and charged me for a medium). I did not even know there were different sizes until I drove past the large speaker menu up close and also realized that I somehow accidentally ordered sugarfree lemonade?

Overall a terrible experience where I hated the food and the 30 minute wait for it... and paid too much for a drink I didn't want and ended up throwing...

This restaurant was very dirty when I first entered. It looked like it hadn't been cleaned all day. Then I waited in line to order my food and waited for almost 7 minutes. After that, I waited for my food to come out, and it took another 15 minutes to receive my food. When my food was handed to me the lady helping me (whom I believe to be the manager by the name Isabelle) was very rude towards me and even rolled her eyes. She looked like she was having a rough day and basically took it out on me when I asked for a few things. Everyone raves about the customer service, yet there have been several occasions when one of the employees wasn't friendly. After I got my food and sat down, I went to the restroom a bit later. The toilets had pee all over them and there was water all over the ground. I had to go tell the employees that it was dangerous for other guests in the restaurant. They finally cleaned it up. When I sat back down to eat, I noticed many of my fries were black. This is not the first time it has happened. This is caused by the potatoes being rotten when they are fried. So they're basically serving rotten fries. Like come on. I asked for a new fry and once again, the fries looked to be rotten. I will definitely not he...

This In-N-Out Burger location gets 5 stars. Why? The helpfulness and friendliness of the staff plus a delicious Double-Double cheeseburger made perfectly.

I’m a Midwesterner. In-N-Out is a western state’s chain. I’m not real familiar with their menu. I’ve eaten at a few, never really knew the options for toppings and stuff on their burgers.

Today, Alice took my order and she was super patient, helpful and friendly. She even suggested sliced peppers for my burger which I was not aware they would do. I thought the peppers were only available by the condiment station. Alice also made other suggestions and generally impressed me overall.

My made to order Double-Double (two patties with cheese on each) with tomato, pickles, sliced peppers, their signature spread and ketchup was exactly what I was craving.

While I waited, Dan was super friendly and a pleasure to chat with as he had an uncommon spare moment since I arrived just when they opened. I beat the crowd. Good timing on my part!

5 gold stars, for sure, for this Lodi...