Albertos Mexican Food — Restaurant in Loma Linda

I had the worst experience ever at a Mexican restaurant at this place, The cashier had a very poor attitude from the get go, and as I was waiting for my food I overheard another customer complaining about her food being cold, I then received mine and also noticed the beans and rice were cold to the touch. As I stated this to the cashier the cook came from the back literally yelling at the lady who had complained about her food and saying it wasn't cold, he then took my food and brought it back 3 minutes later, to my surprise I could tell all the cook had done was put the styrofoam container on the microwave, with my guacamole and tomato sauce in it, as you can obviously see on the picture this was evident because the container had lost it's shape and melted in some areas, I then proceeded to ask the cashier if I could please have my money back, but she refused and told me if was their policy not to refund any money and she gave me the owner's business card, she said: "This is not my store, it's not my fuc#ing problem, if you want your money call him"...I then called the owner and explained to him our situation(mine and the other 2 ladies whom I had never met). The owner repeated the same statement as his cashier, but said he would call her. The cashier and the cook then went to the back and I could overhear them insulting me and the other customers, I then noticed that the same owner owns the store right next to it, so I figured maybe he was there; before I walked to the other store I sent the owner pictures of the condition of our food and explained to him that the fact they heated my food on the microwave in the styrofoam container it was probably a health code violation, not just obviously bad for the taste of my guacamole and other fresh vegetables. After I went and asked for the owner at the other store, he had the cashier from the other store come back and reimburse us the money. To the owner's credit, he called me later to apologize and he promised he would work on training his staff better, however as for me I would never go back to a place that treats their customers the way...

Alberto's menu's vary at different locations. The location here is the best hole in the corner in my opinion. I ordered #7 dual burrito, rice bean and cheese one beef one chicken plate, for the family which was more than expected portion size. JUST WOW! Taste was spectacular per a Latin home cooking kind of family. Today's trip was plate #7 Dual burrito, #13 Fish taco plate, #? Chile Verde plate and carne asada burrito, 3 Jaimica (Hibiscus tea ) drinks that are included with your plate order combo. Beans rice had great flavors with home cooked tastes. The meats where non salty flavored just right amount of salt. We showed up around 6pmish with mixed ethnicities ordering from this location. Wait time to order 4 minutes tops. Food ready time 8-10 minutes indoor outdoor dining available. Togo options and curbside pickup available. Overall great experience both trips within the month. BREAKFAST LUNCH AND DINNER option available.

Next trip is there Shrimp Burrito. Maybe breakfast one day and the next the shrimp. Returning customer for sure. I was not paid or employed by this franchise to give...

I Oder here from door dash twice and was disappointed. The first time I ordered the chips with guacamole on top that was also supposed to have cheese layered all on time like the picture looked like …. It came to me in a bag, a bag of chips and salsa, looking guacamole no cheese wasn’t what I ordered and a small salsa that was supposed to be guacamole. I had more chips than I had the salsa to dip it in so that was a waste of money.but I went ahead and gave him another try and ordered the taquitos The guacamole ain’t even guacamole. It’s just not what I’m normally used to whenever going to any Alberto‘s food tasted ok when you order from the menu everywhere else and they’ve always looked and taste the same way. Always had real guacamole on top of my taquitos with some with cheese, but it is just like a few sprinkles of cheese and there’s runny salsa guacamole I won’t ever order from at this location again and waste my money. Very disappointing. Shouldn’t even be having the franchise name you’re gonna serve...