QDOBA Mexican Eats — Restaurant in Lone Tree

Absolutely terrible. I had a free birthday burrito voucher, so I stopped by for dinner for the family. When we got home the pico was rancid! It smelled of vinegar and tasted of mold. To the point no one could eat it even after scraping it out. We called and were told they would look into it and the next visit we would get two replacements for free, took our info etc. Forward to April, I stop in, the same scrawny little blonde from my last visit is there, and I tell her about the last time. Apparently I should have been given a card ( by what mail? Drive all the way back there to get it?) So she calls her "head manager" who says just to give me a friends and family discount and that they would call me. Took all my info, and never heard from them. Even called back again to reach out before leaving this review. I mentioned the event to the little blonde, I even said she was working that night. Yet somehow it escaped her memory. Your pico goes rancid, someone calls cause no one can even stomach eating the burritos with it scraped out. Yet it doesn't ring a bell? I work construction and can tell you things on buildings from 10 years ago. But she can't seem to remember 4 months ago a spoiled food product they served people that was rancid. Then to be told twice the manager would call me, how bout you let me call them then? NEVER GOING THERE AGAIN! I will drive to the one by Park Meadows or even Castle Rock before you see me there ever again. If you cant keep pico fresh god knows what the rest of the products out on the bar are...

Greedy franchise manager with no respect for customers. Every time I go to Qdoba, I get a bowl of chicken and rice, with nothing else. Every time, I ask them to ring it up as a side of chicken and a side of rice, as it is cheaper for me. This is the only Qdoba I have ever been to that consistently ignores this request. On multiple occassions, they have lied directly to my face, saying "we don't have the a-la-carte system anymore" or "we haven't done a-la-carte in years". When I explain to them that literally every other Qdoba I go to has no problem with it, they explain to me that it "depends on the manager". A.k.a., this manager is a greedy b*stard who sees no problem with charging someone $7 for a bowl with $1.50 of pre-packaged ingredients, when every other location doesn't even ask questions. This location is less than a half mile from my house, and I will go out of my way to go to a different Qdoba when I am having it. I can't deal with disrespectful employees and managers who only see dollar signs. I will never be back to this...

I ordered curbside and waited at the designated spot. No one ever came out so I went in. I said, “Hi, I ordered curbside and no one has come out.” I was told, “You have to call us to let us know that you’re here.” I replied, “Oh. I didn’t realize that. I hadn’t seen that on the website when I ordered.” I was handed my order which was wrong. As I was looking in the bag I noticed that one of my bowls was prepared as a burrito. The employee asked in a snarky tone, “Is there a problem?” I replied, “One of the bowls was prepared as a burrito.” She replied, “You realize it’s the exact same thing just not in a bowl?” Seriously? Yes I know the difference and if I wanted a burrito I would have ordered a burrito. I get that these are difficult times, but the attitude and service was horrible!! We’re all going through hard times. No reason to treat your...