Starbucks — Restaurant in Long Beach

Absolutely,HORRENDOUS experience here!!! I am literally furious and I don’t get upset easily!! First off,my wife and I are NOT coffee drinkers,but recently we’ve frequented some stores and this is by far the WORST experience either of us have had. The cashier, while she did get my wife’s drink and style incorrect, the rest of the modifications were right. No problem there, but here’s where it took a turn.The cashier asked the barista to make a matcha, my wife wanted it on ice, but received it blended. This was after the first order was done which was not a matcha drink at all! We were still ok, just wanted the drink as asked and as recorded ( minus the type of drink) but the barista ( young man, dark hair tall like maybe 5’11 to 6’ feet tall, maybe Hispanic, could be 150-160 lbs) he started the drink again and this time my wife spoke to him and showed him her usual order. This jerk looked at it and said, “ Mmhmm, that’s what I’m working on!” With so much attitude. He then proceeds to still miss a topping ,so my wife kindly mentioned it to him, he yanks it off the counter, adds the topping ( caramel crunch) and as my wife is Thanking them for working on our order he slams the drink on the counter and walks away visibly irritated. I was taken back and almost cursed at him out of frustration but honestly didn’t want to get down to his rude behavior. I can handle a little attitude ,even when it’s unprovoked, but his attitude carried when we literally did nothing wrong! As we were walking out the door I did curse and called him out of his name while speaking to my wife, and for that I apologize because that’s not what I want to represent even when dealing with a rude individual. But I was speaking to my wife and not to the barista. I just couldn’t believe the rudeness! We often travel and usually break down for a caffeinated drink for a quick pick me up. But we will never come back here and I will let ppl know to avoid this place at all costs! It’s sad because our drinks were actually good! But that barista pissed me off!!! We both respect people in the service industry, so we do our part by remaining respectful, utilizing patience and understanding when staff may be having a bad moment etc. We are just people trying to get through the day. But something about how intentionally rude this barista was just left us frustrated to no end! Unacceptable from that barista. And we tipped before all this happened smh! That guy shouldn’t be employed. You can tell he’s like this on the regular. Mistakes happen, but he acted as if this is his...

They are not that good at making drinks. They don't like to specialize orders. If you do ask for something different than the way the recipe calls for if they do it wrong they are not happy to fix it, Unlike every other Starbucks in the world. I don't really have a specialized anything but my kid does and we all know how picky kids are, just wants extra creamer in the drink. At this location it looks as if they only put creamer in the drink then Ill go ask them to add some more coffee and syrup and they look at me like I'm asking them to remake the drink or something. It's not complicated. They always seem irritated, they always seem like you are inconveniencing them by walking into their Starbucks. I try to avoid this Starbucks if there are other options to go to. And as much as I appreciate the manager "reaching out" to the people that review that location, if they read my review why do I need to go leave another one somewhere else? Shouldn't management notice that almost every review is relatively bad concerning that store, but this is what I'm talking about with that store. Lazy. And let's not mention the blanket response that the manager leaves for everyone that reviews that store. Where is the owner of that store. Maybe they would like to know how much money they are losing because of their management. It starts with the leadership. I'm not leaving the review for them I'm leaving it for you guys. I don't care if my kid likes the drink. I would prefer that my kid not like the drink. Starbucks everyday gets expensive and that kid wants Starbucks everyday. At least if they see a customer coming in everyday you would think they would know how to make that person's drink but since it's a teenager they could care less. Teenagers can't afford to tip so why remember how to make their drink. Better leadership encourages...

This is literally the worst Starbucks I have ever been to. I came around 10 pm today. I ordered my drink. I asked for a small drink and it said tall on the screen so I asked if it was the small size or large the brown girl with red hair yelled at me and she said yeah tall is small! I drove to the window and paid ASKED for my receipt that I never received! the girl literally walked. She charged me and walked away. I could see her inside the store walking around. I waited a couple of minutes for my drink. A young, skinny guy came with my drink so I had to make sure it was almond milk instead of regular milk because that’s what I asked for when I ordered he didn’t say a word. He rolled his eyes and went back inside and he was “remade” by the drink and he came back. He didn’t even let me finish what I was saying because I wanted to ask if he got that I wanted caramel drizzle on it, he didn’t let me talk. He just went back inside, remade my drink, and came back and I asked him if it had caramel drizzle on it, he rolled his eyes and walked inside without saying a word! came back and handed me my drink without saying a word again and I said thank you. Have a good night! Still not one word, giving me the dirtiest looks I have ever seen!! this is ridiculous. The moment I tasted my drink, I could tell that it was made with almond milk. This man literally thought I would not notice the difference or he didn’t care if I noticed. I will never ever come to Starbucks again.Starbucks u...