A&W Restaurant — Restaurant in Longmont

I have had numerous bad experiences with this location. I thought today was different when I went through the Drive Thru tonight I had the most amazing man take our order. He was so polite and had a funny edge to him. Then when I got up to the window to pay, the cashier (later found out her name) Tara took my card from my hand without greeting me or telling me my total. She handed me my card back without saying a word. Tara then handed me my food and again, didn’t say a word. I asked, is this everything? She said unless you have another pop it is. I said, No I only ordered one. She then stepped back without another word. I was pulling away and my daughter said we was missing our fries. I pulled up to the front because there was cars behind me. I was knocking for quite a while and then I wiggled the door to get someone’s attention. Finally, a young lady came to the door and gave me the missing fries. I asked if she was the manager and she said no, it was her second day. I asked who the girl was in drive thru and she said she didn’t know because she was new. The manager came up behind her and she was telling the manager that I wasn’t happy and I seen the manager walking away. I spoke up and said I would like to tell you about my experience. The manager then came to the door and as I was telling her what happened, she said she was sorry a few times. I told her I will be calling corporate. When I got home most of the food was wrong and nasty. This will be the last time I ever go to this location. It’s definitely worth the drive to the...

Employee was fondling and playing with the mouth of my cup as he read my order and I made sure to not lose sight as he went over to the machine and filled it up with my drink. I asked politely if he could not do that in the future, and he denied touching the cup at the top, I would have just driven away if he said OK but that’s not okay to lie to me when I watched you do it. I get you don’t realize what you do with your hands sometimes but food safety is very important to me. This is the first time in my life i’ve ever asked to talk to the manager. The manager came over and said she’d remake it which isn’t even what I asked for, I just wanted accountability and some kind of response to be more cleanly. Instead I was told by the manager that she made my drink and he didn’t even touch the cup like that, and said “well, we remade it”.

They obviously don’t take food safety seriously. I also left an honest review of 1 star food quality because it was genuinely worse than a microwaved meal and I have...

Sitting in the drive through currently at the location in longmont, colorado. After ordering our meals, we over heard the women talking to each other about how if we were going to order something and change it then we should just order somwthing else or somewhere else. Called the store while waiting in the drive through to speak to a manger since it was taking forever..... the manager inform me that she ever heard anything and didn't tolerant that anyways. I informed her that I heard the person talking to someone else over the speaker, the manger still claimed that she was on the radio and never heard anything. Then we pull up to pay and the order is Miraculously $7.00 higher then we were told. Supposedly they forgot part of our order. Finally, get our food and they forget the drinks. Then the burgers are cold. I could overlook the the cold food.. but the horrible people working there? Nope. Wont be back and will make sure I let...